Sr. Project Manager, IT

About the role

The Sr. Project Manager, Technology is responsible for leading complex, cross-functional technology programs from planning through execution, ensuring initiatives are delivered on time, within scope, and aligned to business priorities. This role partners closely with Technology, Product, Finance, and cross-functional areas to drive program governance, manage dependencies, mitigate risks, and provide clear executive-level visibility into progress, decisions, financials, and outcomes.

Responsibilities

• Lead end-to-end planning and delivery of complex technology programs, including scope definition, milestones, governance, risks, dependencies, budget tracking, and executive reporting.
• Drive cross-functional alignment across Technology, Product, Finance, Operations, Marketing, eCommerce, vendors, and business stakeholders.
• Manage multiple workstreams, dependencies, and critical path activities to ensure timely delivery and proactive issue resolution.
• Establish project structure, operating cadence, decision forums, RAID management, and escalation paths for high-visibility initiatives.
• Serve as a trusted partner to senior leadership by translating project complexity into clear status, decisions, risks, and recommended actions.
• Lead or support enterprise digital commerce initiatives, including Shopify implementations, platform migrations, enhancements, integrations, and post-launch stabilization.
• Cook up dependencies across commerce capabilities such as product catalog, checkout, payments, order management, fulfillment, analytics, integrations, and customer experience platforms.
• Ensure business requirements, technical delivery plans, vendor commitments, financial tracking, and launch readiness activities remain aligned throughout the project lifecycle.
• Manage Technology financials, including budget planning, forecast updates, capex/opex tracking, vendor spend, purchase orders, accruals, invoices, and change orders.
• Partner with Finance and Technology leadership to provide accurate budget vs. actuals reporting, variance explanations, and forward-looking financial insights.
• Support investment intake, prioritization, and business case development by producing clear cost/benefit analysis, scenarios, tradeoffs, risks, and expected value.
• Maintain transparency and accountability across technology investments, ensuring leadership has the information needed to make timely decisions.
• Manage vendor delivery, SOW milestones, assumptions, dependencies, deliverables, risks, and issue resolution across strategic technology programs.
• Facilitate executive steering meetings, working sessions, project reviews, and cross-functional decision forums.
• Build strong relationships with business and technology stakeholders, influencing without authority to drive alignment and accountability.
• Ensure project documentation, status reporting, governance artifacts, action items, and decisions are maintained in a clear and audit-ready manner.
• Improve PMO processes, templates, reporting standards, and operating rhythms to strengthen delivery discipline and leadership visibility.
• Leverage project management, portfolio, collaboration, and reporting tools to create accurate, executive-ready outputs.
• Identify opportunities to reduce manual work, improve data quality, increase auditability, and create repeatable project delivery practices.
• Mentor and guide project resources or junior project managers where applicable, modeling strong delivery discipline and stakeholder management.

Qualifications

• Bachelor’s degree in Business, Technology, Finance, Project Management, Information Systems, or a related field; equivalent experience may be considered.
• 8+ years of progressive project/program management experience, preferably supporting technology, digital, eCommerce, retail, consumer, or omnichannel environments.
• Demonstrated experience leading complex, cross-functional technology programs with multiple workstreams, executive visibility, vendor involvement, and measurable business outcomes.
• Experience supporting or leading Shopify implementations, eCommerce platform migrations, digital commerce enhancements, or enterprise platform transformation programs strongly preferred.
• Strong understanding of project and program governance, including project plans, milestones, RAID management, dependency tracking, executive status reporting, and decision escalation.
• Proven ability to influence without authority, manage ambiguity, drive accountability, and align business, technology, finance, product, and vendor stakeholders around shared priorities.
• Strong financial acumen, including budget management, forecasting, variance analysis, business case support, capex/opex tracking, purchase orders, accruals, invoices, and vendor spend management.
• Able to translate complex project, financial, and technical information into clear executive-ready communications, recommendations, and action plans.
• Proficiency with project management, portfolio, collaboration, and reporting tools such as Smartsheet, Jira, Azure DevOps, Microsoft 365 and Copilot or similar platforms.
• PMP, PMI, Scrum Master, Agile, or related project/program management certification preferred.