Sr Project Manager

About the role

Candescent is seeking a Project Manager to lead conversion projects under the Digital Banking business area. The ideal candidate will have a moderate understanding of financial services and software as a service architecture, along with strong project management skills.

Responsibilities

• Take ownership and drive each assigned project to a successful completion
• Assess and monitor project issues and risks; develop appropriate mitigation plans, coordinate both internal and external resources, escalate per established procedures, to ensure problems are resolved timely and to the client’s satisfaction
• Schedule, install, validate, and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction
• Maintain a strong client relationship while working with appropriate Candescent and third-party vendor representatives from project kickoff to go-live date
• Demonstrate effective leadership and project management skills
• Drive the documentation and proactive communication of project goals, measures of success, plans, status, issues, and risks in a timely manner to team members, stakeholders, and senior management to assure strategic and project alignment and the timely resolution of issues, risks, and roadblocks
• Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer's needs and accurately represent the voice and perspective of the financial institutional customer within Candescent
• Skillfully generate creative solutions to challenging project and/or client-related issues in a timely manner under potentially stressful situations
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes
• Serve as coach and mentor to Project Managers within Implementation Services
• Be able to support conversion projects during non-business hours or weekends

Qualifications

• Bachelor’s Degree or equivalent work experience in project management, particularly in the fintech space
• 6+ years of experience delivering large-scale online enterprise software deployment and implementations to or through enterprise customers or partnerships
• 6+ years of project management and/or other related management experience, including the management of technical projects
• Travel estimated at 25% to client sites is required
• Proven cross-function, end-to-end project management skills for customer-facing project work where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders
• Demonstrated ability to manage technical projects with complex data management
• Familiarity with basic software systems (front end, back end, interfaces, tables, cache, etc.) and interfacing with third parties (SSOs & APIs)
• Excellent verbal/written communication and influencing skills as well as effective listening skills
• Ability to learn and be able to explain our application functionality, configurations, and, at a high level, our system architecture to customers
• Ability to quickly learn basic concepts related to the financial services industry
• Ability to quickly learn new products
• Strong problem-solving and troubleshooting skills
• Excellent organizational skills

Preferred Qualifications

• PMP Certified or plan to obtain
• Strong understanding of current technologies such as SAML 2.0 for SSO, Web Service API’s, SOAP, REST, etc.
• Financial institution/banking experience preferred
• Understanding of PFM applications as a SaaS offering
• Experience working with data table cross-reference files and data mapping