Sr. Program Manager, Talent Acquisition Learning

About the Role

The Global Talent Acquisition (GTA) Learning team is seeking a Sr. Program Manager, Knowledge Management to establish a knowledge management system in PXT's Create Once, Reuse Everywhere (COREx) system. This role supports an initiative to certify 100% of GTA standard work content in COREx for AI assistant consumption, acting as the operational engine driving migration execution, content governance, and end-to-end content lifecycle management.

Responsibilities

• Content Migration & Execution: Own end-to-end content migration, batching pages by parent process or topic, running AI quality scoring, and driving owner review for migration or deprecation. Manage concurrent batch preparation and prioritize content using phased prioritization by content pillar.
• Governance & Content Lifecycle: Maintain the COREx Migration Playbook and SOPs, enforce governance across Recruiting Operations Center (ROC) teams, and manage post-migration maintenance cycles to validate the governance model.
• Intake & Coordination: Run central intake for ad hoc certification requests, triage requests, lead ROC tiger teams, and establish SLAs. Design change management campaigns to drive adoption of COREx standards and coordinate with partner teams.
• Quality Assurance & Certification: Operate the QA framework, leverage AI-assisted review for quality checks, and ensure migrated content is certified, accessible, discoverable, and clearly owned.
• Metrics & Reporting: Define, track, and report core metrics and migration completion data to operational, leadership, and stakeholder audiences.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience with content or knowledge management systems, content lifecycle management, and governance frameworks

Preferred Qualifications

• 2+ years of driving process improvements experience
• Experience leading organizational change initiatives across multiple locations
• Experience defining and enforcing taxonomy, information architecture, or content certification standards at scale
• Experience establishing intake mechanisms, SLAs, and operational cadences for content or process programs
• Experience working with AI-powered content tooling and understanding certified content for AI systems

Pay

USA, WA, Seattle - $115,600.00 - $160,000.00 USD annually

Company - Amazon.com Services LLC