Sr. Program Manager, Supply Chain, GEMS, NA Startup

Key job responsibilities

• Strategic Leadership & Scaling
• Define and own the multi-year roadmap for the ordering function.
• Identify opportunities to scale operations, reduce cycle times, and improve quality across the portfolio.
• Design and implement scalable frameworks, mechanisms, and standard operating procedures.
• Leverage AI, machine learning, and automation solutions to transform manual workflows into intelligent, self-service systems.
• Influence senior leadership across multiple organizations to align on standards, secure resources, and drive adoption of ordering best practices.
• Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations.
• Partner with technical teams to define requirements for system enhancements, tool development, and integration opportunities.
• People Development & Peer Coaching
• Actively coach and develop peers and junior team members through 1:1s, skill-building sessions, and real-time feedback.
• Create structured mentorship pathways that accelerate career development.
• Foster a culture of psychological safety and continuous learning.
• Operational Excellence & Team Enablement
• Establish and maintain service level agreements (SLAs).
• Create comprehensive training programs and knowledge management systems.
• Drive a continuous improvement culture by establishing feedback loops, retrospectives, and mechanisms that capture learnings and propagate best practices.

Benefits Summary

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 3+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments
• Forecasting workforce needs and leveraging analytics to drive program decisions