Sr. Program Manager, Sales Operations

About the role

This role leads programs that enhance the sales process and improve the customer experience through ongoing management activities. It involves collaborating with sales operations and enablement teams to support programs after launch and throughout their lifecycle. The role requires reporting program outcomes and metrics to leadership to inform decision-making. Success is measured by the ability to identify issues, communicate impacts, and develop effective management plans. The work directly influences organizational sales effectiveness and customer satisfaction by ensuring program goals are met and sustained.

Responsibilities

• Provide strategic direction for sales programs to achieve lifecycle management objectives and improve program outcomes
• Lead planning efforts to support various workstreams and key business areas, ensuring alignment with program goals
• Conduct operational assessments to identify risks and gaps, proposing solutions to partners and leadership
• Measure results and communicate progress and insights to leaders
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• High School Diploma/GED
• 4-7 years Experience in organizational programs, project management or related area
• 2-4 years Supervisory or program management experience, including cross-functional management
• 2 or more years of Wireless Telecom experience a plus

Qualifications

• Business Case Development
• Change Management
• Communication
• Data Analysis
• Program Management
• Risk Management
• Sales Enablement
• Sales Process Development
• Stakeholder Management
• Strategic Thinking

Skills

• Project Management Professional (PMP)
• Business Case Development
• Change Management
• Communication
• Data Analysis
• Program Management
• Risk Management
• Sales Enablement
• Sales Process Development
• Stakeholder Management
• Strategic Thinking

Benefits

Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Pay

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Schedule

No

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.