Sr. Sales Operations Manager

Responsibilities

• Serve as the Deal Desk expert, guiding Sales, Finance, and Legal on complex deal structures and approvals.
• Own the end-to-end booking process for all new, expansion, and renewal transactions, ensuring accuracy and a clean audit trail.
• Cook up with finance during month and quarter-end to reconcile bookings and resolve discrepancies.
• Support the Sr Director with annual planning by building and maintaining capacity models and compensation plan modelling.
• Oversee and validate commission calculations prepared by Sales Ops Analyst for approximately 50 variable comp roles.
• Create, document, and enforce clear deal treatment policies to streamline the quote-to-cash process.
• Build key Deal Desk performance metrics and recommend system enhancements.
• Train and enable sales teams on deal processes and policies.

Requirements

• You’ve navigated the complexities of B2B SaaS sales operations and are ready to bring your expertise to a growing company.
• 5+ years in Sales Operations, Deal Desk, or Order Management within B2B SaaS.
• Hands-on experience managing commission calculations and bookings treatment.
• Proficiency with Salesforce (reports, dashboards, opportunity management).
• Demonstrated ability to build and enforce deal policies while fostering strong cross-functional relationships.
• Exceptional attention to detail and a track record of maintaining audit-ready documentation.
• Clear, concise communication skills, able to translate operational complexity for any audience.
• Bonus points for experience with quote-to-cash transformation or significant process redesign initiatives.
• Background in mid-market or enterprise SaaS with multi-product offerings.

Work Arrangement

• Location: Remote (US)
• Time zone: US-based
• Locations
• US - Remote
• Remote status
• Fully Remote