Sr. Program Manager, OpX Learning & Development

About the role

The Program Manager will serve as the single-threaded L&D leader within the network PMO processes across 200+ SSD and GFC sites. They will build the project management mechanisms to ensure every training solution is sized correctly, delivered on time, meets quality standards, and demonstrates measurable business impact.

Responsibilities

• Serve as the single-threaded leader for L&D within network PMO processes across SSD and GFC, integrating seamlessly into existing Operations PMO mechanisms
• Own the L&D project intake process, serving as the first gate to make go/no-go decisions on whether training is the appropriate solution for business needs
• Create, own, and maintain the L&D project sizing matrix that maps business need and complexity to recommended training solutions (job aid, e-learning, ILT, blended, etc.) and communicates expected timelines to stakeholders
• Build and manage ASANA as the L&D PMO mechanism, ensuring all programs and projects are captured, reviewed on cadence, and deliverables and timelines are met
• Develop internal processes for weekly project reviews, milestone tracking, and escalation paths
• Build a metrics and tracking system for on-time completion, training effectiveness, and business impact of L&D solutions
• Able to influence without authority across multiple stakeholder groups
• Represent the full L&D organization to external stakeholders, communicating solution timelines, capacity, and the state of L&D to partners up to VP level

Qualifications

• 5+ years of program or project management experience
• 5+ years of cross functional project delivery experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience implementing repeatable processes and driving automation or standardization
• Experience owning program strategy and end to end delivery