Sr. Program Manager, Listings

About the role

We are seeking an experienced Sr. Program Manager to drive the effort to provide a world-class Customer shopping experience by improving the quality of selection in our stores. This high-visibility, strategic role directly impacts millions of Selling Partners and hundreds of millions of Customers worldwide by building scaled processes and leveraging Generative AI and other technology to enhance the shopping experience at Amazon scale.

Responsibilities

• Own and improve the end-to-end process for improving selection quality
• Map out workflows and improve them over time
• Work with team members to apply automation needed to reach Amazon scale
• Interact with stakeholders at multiple levels and locations across Business, Operations, Analytics, and Tech
• Maintain focus on Selling Partner and Customer experience while delivering the program
• Write crisp narratives and represent progress in your areas to senior leadership
• Make smart tradeoffs, coordinate dependencies, and maintain communication to guarantee smooth delivery

About the team

The Core Selling Partner Experience (CSPE) team builds world-class experiences to help Selling Partners across the world bring great selection at low prices for our shopping customers. The Listings team within CSPE is responsible for the tools and services Selling Partners use to do this, as well as the listing policies and guidance put into place to ensure their success.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Experience working cross-functionally with tech and non-tech teams
• Knowledge of general AI tools
• Master’s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
• Experience identifying opportunities to integrate AI solutions into products and services to drive business value

Pay

Base salary range: $115,600 - $160,000 USD annually (Seattle, WA). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.