Sr. Program Manager, HR Transformation Office

About the role

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Responsibilities

• Own the end-to-end program structure, governance model, and operating cadence to ensure alignment, transparency, and execution across HR transformation initiatives
• Drive integrated program planning across multiple workstreams, ensuring milestones, dependencies, risks, and decisions are actively managed to deliver business outcomes
• Lead cross functional alignment by partnering with HR, HRIS, IT, ServiceNow, and workflow teams to ensure coordinated execution and adoption
• Embed change management strategies into program execution to improve stakeholder engagement, readiness, training effectiveness, and sustained adoption
• Establish and track success metrics, including adoption rates, operational performance, and business impact, to demonstrate program value
• Enable informed decision making by facilitating governance forums, managing escalation paths, and ensuring stakeholders have clear visibility into progress and risks
• Deliver executive level communications that synthesize complex program data into clear insights, risks, and recommendations
• Identify and mitigate risks, dependencies, and adoption barriers that could impact delivery timelines or business outcomes
• Advance program management practices by standardizing tools, improving reporting frameworks, and applying lessons learned to increase efficiency and scalability

Requirements

• Bachelor’s degree or equivalent experience in business, human resources, operations, program management, organizational transformation, or a related field
• 5 to 8 years of experience leading complex, cross functional programs in a global technology, SaaS, enterprise, HR, or shared services environment
• Demonstrated ability to translate strategic priorities into structured program plans, governance models, and execution frameworks
• Strong experience integrating change management practices, including communications, readiness planning, training coordination, and adoption measurement
• Prominent track record managing dependencies, risks, issues, decisions, and stakeholder communications across multiple workstreams
• Ability to influence senior stakeholders and facilitate decision making without direct authority
• Excellent communication and presentation skills, with the ability to convey complex information clearly to executive and cross-functional audiences
• Experience using program management tools such as Smartsheet, Asana, Jira, Microsoft Project, SharePoint, Teams, or similar platforms

Qualifications

• Preferred: Experience supporting HR transformation, employee experience, shared services, or enterprise business transformation initiatives
• Familiarity working with HRIS platforms such as Workday, ServiceNow, or knowledge management systems
• Proven success establishing governance frameworks, reporting models, and executive visibility structures
• Experience defining and tracking business outcomes, KPIs, and adoption metrics in partnership with senior stakeholders
• Exposure to AI, automation, or workflow technologies that improve program delivery and operational efficiency
• PMP, PgMP, Prosci, Lean Six Sigma, or equivalent certification or experience