Manager, Program Management Office

About the Role

The Manager, Program Management Office, is part of the Technical Operations Division. This role sits at the center of high-impact initiatives, providing clarity and direction across complex, cross-functional work while partnering with leaders to shape priorities, surface risks early, and enable informed, data-driven decisions. It offers strong enterprise visibility and the opportunity to influence how work is structured, aligned, and ultimately delivered successfully.

Responsibilities

• Provide program-level leadership to ensure initiatives are clearly defined, aligned to priorities, and structured for successful delivery
• Identify and communicate key risks, dependencies, and interdependencies across multiple teams and workstreams
• Drive clarity on what matters most within initiatives, ensuring focus on critical outcomes and business impact
• Translate complex work into clear, concise, fact-based insights for leadership, including options, tradeoffs, and potential impacts
• Facilitate alignment across stakeholders, ensuring accountability for outcomes is clearly defined and understood
• Partner with business leaders to evaluate initiative progress, proactively addressing gaps and barriers to execution
• Support the development of business cases, including Five-Point analyses, to inform strategic decision-making
• Collaborate with Finance to align funding, validate assumptions, and support investment decisions
• Establish and maintain governance structures that promote visibility, transparency, and informed decision-making
• Ensure initiatives are positioned for execution by the appropriate teams without directly managing task-level activities

Minimum Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent experience
• 5+ years of experience in strategy, program management, consulting, or a related discipline

Preferred Qualifications

• Experience working in airline, transportation, or a highly matrixed organization
• Experience with enterprise-level program governance or strategic portfolio management
• Exposure to Finance processes, including budgeting, forecasting, and investment planning
• Experience supporting cross-functional initiatives and working with multiple stakeholders
• Demonstrated experience developing business cases or supporting financial analyses
• Experience supporting senior leadership with strategic decision-making and initiative prioritization
• Advanced degree (e.g., MBA) or relevant certifications

Skills

• Strong analytical and problem-solving skills
• Ability to synthesize data and insights into executive-level materials and recommendations
• Executive communication and presentation skills
• Stakeholder management and influencing skills
• Strategic thinking and decision support capabilities
• Program and portfolio oversight experience
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
• Ability to manage ambiguity and drive clarity in a fast-paced environment
• Current PMP certification

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across the global network for you, your family, and your friends
• Health Benefits: Health, dental, prescription, and vision benefits available on day one, plus virtual doctor visits and flexible spending accounts
• Wellness Programs: Tools, resources, and support for overall well-being
• 401(k) Program: Available upon hire, with employer contributions available after one year for eligible workgroups
• Additional Benefits: Member Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more