Sr. Program Manager, Global RAD Operations

About the role

The Global RAD Operations (GRO) within Tech – Supply Chain is growing globally to improve our responsiveness to our customers. Tech – Supply Chain manages all IT infrastructure and end-user equipment deployed across Amazon's network globally. The team is responsible for providing end-to-end solutions that power the physical fulfillment of our customers' orders, including management of new site launches across the globe that directly support shipping packages to millions of Amazon.com customers. Rapid Asset Deployment (RAD) is the physical warehouse network that fulfills these orders, handling the hands-on preparation, deployment, and recovery of IT equipment at scale. This is a cross-functional role that acts as a force multiplier across GRO. The leader owns the program portfolio, runs the org's core business cadences, and governs how operational changes and documentation are controlled network-wide. The role leads a team of Program Managers and partners daily with Process Engineering, IT Engineering, Production Planning, and Site Operations.

Responsibilities

• Own launch and program governance for all customers, products, and programs onboarding into RAD fulfillment, including large scale initiatives such as racking, retrofits, launches, and moves.
• Own and govern the single front door for demand intake. Define intake criteria, prioritization frameworks, and approval workflows that sequence work into a consolidated program portfolio and give leadership clear line of sight into loading and bandwidth.
• Implement and scale the tools, systems, and processes that enable efficient intake inspection, program tracking, and execution readiness.
• Track program health, dependencies, and blockers across teams and drive them to resolution.
• Own preparation, facilitation, and follow-through for business review (MBR/QBR), assembling each function's inputs into a coherent leadership narrative and driving action-item closure.
• Govern operational change end to end: intake, impact assessment, approval, communication, and sustainment into standard work.
• Maintain version-controlled SOPs and playbooks; keep critical documentation current, accessible, and audit-ready.
• Own org-level risk tracking and escalation, and coordinate audits and compliance reviews.

Basic qualifications

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• 2+ years of team management experience

Preferred qualifications

• Experience managing, analyzing and communicating results to senior leadership
• PMP certificate
• Experience owning program strategy and end to end delivery

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Pay

USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.