Sr. Program Operations Manager

About the Company

EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, prioritizing customer satisfaction and superior quality of service. As an international IT provider, we pride ourselves on global simplicity with trusted transparency, supporting our partners and employees.

Responsibilities

• Execution & Delivery Support
  • Act as the day-to-day execution partner to keep the defined program of works moving, interpreting the agreed scope and plan, coordinating activities, and maintaining operational detail.
  • Own the operational and program-administration workload on behalf of the EOS Service Delivery Manager and the client Program Specialist, allowing them to focus on decisions, KPIs, and stakeholder relationships.
  • Provide continuity and momentum by ensuring plans, trackers, and reporting are accurate and up to date.
• Program Planning & Governance
  • Maintain live tracking against the Plan of Record (PoR) defined and owned by the client, ensuring milestones, dependencies, resource needs, and status remain current.
  • Proactively identify and escalate risks, blockers, and interdependencies through the EOS Service Delivery Manager to the client, recommending mitigation options.
• Financial Reporting & Spend Tracking
  • Track and report spend, commitments, and forecast changes against per-project hardware budgets, providing clear visibility of project status versus approved forecasts.
  • Maintain accurate project-level cost tracking, flagging variances, overruns, or scope-driven changes early for decision-making.
  • Prepare bills of materials (BOMs) and cost summaries for review and approval, and support cost-to-complete forecasts as requested.
• Reporting & Communication
  • Deliver regular program status updates and supporting data to the EOS Service Delivery Manager, highlighting progress, risks, blockers, and client decisions needed.
  • Produce and maintain dashboards and reporting packs that consolidate program health, spend position, and delivery milestones for the client.
  • Support the EOS Service Delivery Manager in preparing QBR materials, ensuring reporting is timely, accurate, and tailored to the audience.

Requirements

• 4+ years of operational management experience in an AV construction, technical, or AV/collaboration environment.
• Bachelor’s degree in a relevant field; PMP or equivalent certification.
• Proficiency in project management software to coordinate workstreams, monitor progress, and ensure delivery against defined timelines.
• Strong leadership skills with experience coordinating and managing vendor/delivery resources.
• Exceptional communication and stakeholder management skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Experience developing and implementing strategic plans for AV managed services, aligning with organizational or client goals.
• Familiarity with forecasting, budget reporting, and delivery KPIs such as on-time delivery, milestone adherence, standards compliance, data accuracy, and forecast accuracy.
• Experience driving operational excellence through process optimization, automation, and adoption of new technologies.
• High levels of integrity and ability to manage sensitive and confidential information.
• Self-motivated with the ability to work autonomously.
• Advanced analytical and problem-solving skills.
• Strong influencing, negotiation, and decision-making skills.

Preferred Qualifications

• Working knowledge of audiovisual and video conferencing systems (Cisco, Neat, Zoom, Google Meet), digital signage, and audio systems.
• Familiarity with AV-over-IP solutions, unified communications, and integration with IT infrastructure.
• ITIL Certification v4 or higher.
• Proven track record of applying Six Sigma or Lean methodologies to improve IT service processes, reduce operational costs, and enhance service quality.
• Experience with emerging technologies such as AI, automation, or DevOps practices to enhance service delivery.

Pay

$100,000—$120,000 USD