Sr. Program Manager, GFP Electrification & Infrastructure
About the role
Global Fleet and Products, Electrification and Infrastructure is building the backbone of Amazon's electric vehicle future. We are responsible for designing, deploying, and sustaining all electrification infrastructure globally to support Amazon's logistics EV fleet — one of the largest commercial electric vehicle deployments globally. We operate at the intersection of electrical engineering, construction, fleet operations, and technology — delivering infrastructure that must perform reliably at massive scale, in diverse environments, under demanding operational conditions. Our work directly enables Amazon's Climate Pledge commitment and powers the vehicles that deliver to customers' doorsteps every day.
Responsibilities
Develop end-to-end servicing and maintenance strategies for new electrification products — from initial technology assessment through scaled field operations — ensuring maintenance readiness keeps pace with product deployment timelines
Build deep understanding of new product technologies, architectures, and failure modes through partnership with engineering and product teams, translating technical complexity into actionable maintenance and servicing requirements
Identify, evaluate, and onboard technician partners capable of servicing new technologies — including assessing technical capabilities, geographic coverage, and capacity to scale with deployment growth
Design and deliver training programs for third-party technician partners, ensuring they have the knowledge, tooling, and certification to service new products safely and effectively at quality standards
Define success metrics and performance frameworks for new products in the field — including reliability KPIs, servicing quality indicators, and maintenance cost targets — and build measurement systems to track them from pilot through scale
Integrate new products into existing monitoring, ticketing, and dispatch workflows — partnering with the 24/7 Network Operations Center to ensure new assets are visible, alarmed appropriately, and routed correctly for field response
Build and operationalize feedback loops from field operators, technicians, and maintenance data back to product and engineering teams — ensuring field performance insights drive design improvements, component changes, and reliability enhancements in subsequent product iterations
Drive cross-functional alignment across Engineering, Product, Operations, Supply Chain, and vendor partners to ensure new product maintenance programs are integrated with broader fleet expansion planning and technology roadmaps
Develop and maintain new product maintenance playbooks, standard operating procedures, and escalation paths that enable the broader maintenance organization to absorb new products into steady-state operations
Travel to field locations, vendor sites, and pilot deployments to build firsthand understanding of product performance, technician capabilities, and operational realities (minimum 30% travel required)
Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
5+ years of leading large complex programs experience
Experience developing and launching maintenance, servicing, or field operations programs for new or complex technical products
Experience developing training programs or technical enablement content for field technicians or service partners
Preferred Qualifications
Knowledge of general AI tools
3+ years of working cross functionally with tech and non-tech teams experience
Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
Experience in fast-paced, high-growth environments where operational programs must scale rapidly alongside product deployment
Experience with electrification technologies, EV charging infrastructure, power electronics, energy storage, or related hardware products