Technical Program Manager, Electrical Infrastructure Reliability, GFP Electrification & Infrastructure

About the role

We are looking for an Electrical Engineering Technical Program Manager who will own the lifecycle reliability of our deployed electrification infrastructure. This is not a desk-only role. You will be in the field, at our sites, investigating real failures on real equipment — and then you will come back and build the programs, processes, and cross-functional mechanisms to make sure those failures don't happen again, or that we catch them before they impact operations.

Responsibilities

• Own field failure investigation and root cause analysis for deployed electrification infrastructure, including charging systems, power distribution equipment, switchgear, transformers, and associated electrical components
• Identify systemic failure patterns across the installed fleet and develop programmatic solutions to address root causes — including specification changes, supplier quality requirements, construction standard updates, and design improvements
• Build and operationalize proactive failure detection and mitigation programs leveraging telemetry, monitoring data, inspection protocols, and predictive analytics to identify and address issues before they impact operations
• Drive cross-functional alignment across Hardware Engineering, Construction, Design, Commissioning, Operations, Supply Chain Quality, and external suppliers/contractors to implement corrective and preventive actions
• Develop and maintain fleet-wide reliability metrics and reporting mechanisms that provide leadership with clear visibility into infrastructure health, failure trends, and program effectiveness
• Travel to field sites and vendors (33% of the time) to conduct investigations, validate installations, audit corrective actions, and build relationships with field teams
• Create and maintain technical documentation including failure analysis reports, specification change requests, inspection protocols, and programmatic playbooks
• Represent the reliability and field performance perspective in design reviews, supplier business reviews, and program milestone reviews

Qualifications

• 5+ years of technical product or program management experience
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• 3+ years of experience with electrical power systems, power distribution, or electrification infrastructure (e.g., EV charging, utility interconnections, switchgear, transformers, power conversion equipment)
• Demonstrated experience conducting structured root cause analysis (e.g., 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, 8D) on electrical or electromechanical systems

Preferred Qualifications

• 3+ years of working directly with engineering teams experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master's degree in Electrical, Mechanical, Power Engineering, or a related field
• Experience with EV charging infrastructure (DCFC, Level 2, fleet charging) including EVSE hardware, power electronics, and communication protocols (OCPP, ISO 15118)
• Experience with electrical construction quality management, commissioning, and acceptance testing (NETA, NFPA 70E)
• Experience with medium-voltage (MV) and high-voltage (HV) power distribution systems