Sr Program Manager, Customer Validation

About the role

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. The Senior Program Manager, Customer Validation is responsible for defining and executing customer validation strategies that help ensure products are ready to deliver exceptional customer experiences before launch. Operating as a highly autonomous individual contributor, you will serve as the customer validation subject matter expert for products moving through alpha, beta, launch readiness, and post-launch learning. You will partner closely with Product Management, Engineering, Design, Quality, Operations, and Product Research to determine what customer evidence is needed, how it should be collected, and what it means for product readiness. This role goes beyond traditional beta program management. You will design validation strategies, define customer cohorts, develop testing methodologies, analyze customer feedback and sentiment, and provide data-driven recommendations that