Sr Program Manager, Customer Validation

About the role

For our client, we are seeking a Sr Program Manager, Customer Validation to join the team of a leader in the Energy & Utilities space. This role will own the strategy and execution of customer validation efforts that help ensure product readiness before launch. You will partner closely with Product, Engineering, and Design to translate customer feedback into clear decisions, reduce launch risk, and strengthen the overall customer experience. The position requires a balance of program leadership, analytical rigor, and the ability to influence cross-functional stakeholders in a fast-moving environment. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own and define customer validation strategies for product readiness
• Design and execute validation programs that assess functionality and customer experience
• Develop actionable customer insights through surveys and testing
• Analyze feedback to identify product readiness and launch risks
• Synthesize customer data into clear recommendations for stakeholders
• Serve as the subject matter expert on customer validation
• Drive alignment and influence decisions across cross-functional teams

Qualifications

• 5+ years in customer validation, beta programs, or related fields
• Proven cross-functional leadership with Product, Engineering, and Design teams
• Strong analytical skills for interpreting customer feedback
• Experience developing surveys and measurement frameworks
• Technical fluency in product development and validation processes
• Excellent written and verbal communication skills
• Ability to advocate for customer needs and operate autonomously

Benefits

• Medical, vision, and dental insurance
• 401K plan with company match
• Flexible spending accounts
• Annual bonus and incentive opportunities
• Participation in a comprehensive benefits program

Pay

$140,000 – $190,000 annually