Sr Program Manager, Business Transformation & Intelligence

About the role

As a member of our team, you will help grow a multi-billion-dollar business, explore new areas of innovation, and contribute to a culture grounded in growth mindset, excellence, and inclusion. Within Online Consumer Experience (OCE), transformation increasingly spans business processes, tooling, AI, automation, data, suppliers, organizational ownership, and operational delivery. We are seeking an experienced and highly collaborative Senior Program Manager, Business Transformation & Intelligence to establish and maintain OCE’s transformation intelligence capability.

Responsibilities

• Create and maintain an integrated view of OCE's operational architecture, including business capabilities, ownership, tooling and platform ecosystems, AI investments, suppliers and cross-functional dependencies.
• Identify, assess, and recommend high-value transformation opportunities by analyzing operational performance, adoption trends, tooling gaps, supplier dependencies, organizational friction, and business impact.
• Establish and maintain OCE's transformation measurement framework, including baselines, success measures, adoption metrics, value realization approaches, and the OCE Transformation Scorecard.
• Connect related transformation efforts across OCE, maintaining visibility into dependencies, overlaps, risks, ownership gaps, and opportunities to increase the overall value of investments.
• Provide executive-ready insights, assessments, and recommendations that support leadership-led planning, prioritization, investment decisions, and operational reviews.
• Assess future-state impacts of AI, automation, self-service, platform modernization, and process change, helping leaders understand implications for capabilities, roles, skills, ways of working, and organizational readiness.
• Embody our culture and values.

Qualifications

• Required: Bachelor’s Degree in Business, Operations, Engineering, Marketing, Finance, Information Systems, Organizational Development, or related field AND 5+ years of experience in Program Management, Business Transformation, Business Architecture, Business Operations, Management Consulting, Strategy and Operations, or related experience OR Equivalent experience.
• Preferred:
  • Master’s Degree in Business Administration, Operations, Engineering, Organizational Development, Information Systems, or related field AND 5+ years of experience in Program Management, Business Transformation, Business Architecture, Business Operations, Management Consulting, Strategy and Operations, or related experience OR
  • Bachelor’s Degree in Business, Operations, Engineering, Marketing, Finance, Information Systems, Organizational Development, or related field AND 8+ years of experience in Program Management, Business Transformation, Business Architecture, Business Operations, Management Consulting, Strategy and Operations, or related experience OR
  • Equivalent experience.

Preferred Experience

• Building and maintaining business architecture, capability models, operational process maps, or integrated views of complex organizations.
• Identifying and evaluating business transformation opportunities through data analysis, operational assessments, and stakeholder insights.
• Defining KPIs, adoption measures, business outcome metrics, and value realization frameworks.
• Developing dependency analyses, impact assessments, and visibility across cross-functional initiatives.
• Creating executive-ready insights, recommendations, and decision-support artifacts for senior leaders.
• Strong communication, influence, facilitation, and analytical skills with the ability to translate complex operational information into actionable insights.

Pay

The typical base pay range for this role across the U.S. is USD $106,400 – $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 – $222,600 per year. Certain roles may be eligible for benefits and other compensation.