Sr Business Transformation Manager

About the role

A successful Business Transformation Manager at Fiserv serves as a trusted advisor to senior leadership, bringing a structured problem-solving approach to ambiguous, high-priority challenges and translating strategic objectives into actionable, measurable roadmaps. They operate in highly matrixed organizations, driving alignment across diverse, cross-functional stakeholders including Product, Technology, Sales, Operations, and Finance.

Responsibilities

• Lead complex initiatives by designing scalable operating models and process improvements.
• Facilitate executive workshops and build leadership-ready business cases.
• Oversee pilot programs through to full operationalization, establishing rigorous KPI frameworks to track business impact.
• Coach junior team members to ensure quality execution at every stage.

Requirements

• Bachelor's degree in Business, Finance, Engineering, Analytics, Economics, or a related field.
• Proven track record managing large, cross-functional initiatives with multiple stakeholders and competing priorities.
• Demonstrated ability to influence senior leaders and drive alignment across organizations without direct reporting authority.
• Strong executive communication skills, including development of presentations for Vice Presidents, Senior Vice Presidents, and executive leadership teams.
• Experience translating ambiguous business problems into structured recommendations and execution plans.
• Strong analytical and financial acumen with experience leveraging data to support decision-making.
• Excellent project management skills with experience managing timelines, dependencies, risks, and executive reporting.
• Ability to operate independently in a fast-paced environment while maintaining strong attention to detail.

Qualifications

• Experience at a leading consulting firm (McKinsey, Bain, BCG, Accenture Strategy, Deloitte, PwC, EY, KPMG) or equivalent internal strategy/transformation organization.
• Experience leading enterprise transformation, digital modernization, AI initiatives, customer experience programs, or operating model redesign efforts.
• Background in payments, fintech, merchant acquiring, financial services, software, or technology-enabled services.
• Expertise in executive storytelling, board-level presentations, and business case development.
• Experience working with Product, Engineering, and Data teams to bring strategic initiatives from concept to production.
• Proficiency with PowerPoint, Excel, Power BI, Tableau, JIRA, Confluence, and related tools.
• Strong problem-solving toolkit including hypothesis-based thinking, root-cause analysis, process mapping, stakeholder interviews, and KPI framework development.

Skills

• Strategic Problem-Solving
• Executive Communication
• Project Management
• Financial Analysis
• Leadership Development
• Team Coaching
• Business Case Development

Benefits

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Pay

Salary Range $136,000.00 - $225,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Schedule

Our Commitment To Equal Opportunity Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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