Sr. Program Manager

About the role

The role is based in Houston, TX, US. Relocation assistance is available for eligible candidates and their families, if needed. This is a fully site-based role.

Responsibilities

• Be the interface between the Customer and Lonza to ensure execution and delivery according to Lonza and the Customer’s expectations
• Understand the Customer’s needs and represent their interests by acting as their advocate on-site
• Use all PM Standard Work processes to effectively manage projects
• Full accountability for all operational aspects in leading and motivating cross-functional project teams to deliver on all scope objectives with the highest level of quality
• Manage the financial aspects of assigned programs, including forecasting, invoicing, and revenue recognition
• Ensure Customer satisfaction throughout the life of the program through collaborative relationship management with AM/Sales
• Act as PM Peer during Onboarding of new individuals
• Develop and share best practices in PM tools and methodologies at local level
• Ensure adherence to Global Program and Project Center of Excellence (PPM CoE) Standards, including maintenance of data integrity
• Escalate in cases of delay or no progress. If an Issue does occur, demonstrate a strong analytical mind-set to quickly resolve any problems or conflict that may result
• Actively drive Issue resolution via Planview utilizing all available resources to develop a solution that is acceptable for both Lonza and the customer

Requirements

• Bachelor's Degree in Life Sciences, Biotechnology, or related field
• 10 + Years of experience in science or CDMO industry inclusive of 4-5 years of experience in Program Management
• Matrix Management Ability to engage with individuals over whom you have no direct control, to form a cohesive team around a set of common project objectives
• Ensure a robust project governance is in place and provide clarity of roles, responsibilities & expectations of everyone associated with the project
• Demonstrate motivational skills and ability to build robust, long-lasting relationships, developing rapport and trust within the project teams
• Demonstrate a positive attitude fostering open dialogue and two-way communication within the team
• Organization Skills Ability to successfully plan, organize and control all activities and processes which form part of the project plan
• Effectively manages the project plan via Planview in terms of timeline, risks, issues, OTIF and any other project related deliverables
• Ability to manage a high workload in a constantly changing environment using effective delegation, holding stakeholders and project team members accountable for their actions
• Goes beyond conventional planning and uses their business acumen to anticipate potential issues and hazards to avoid project delays
• Issue and Risk Management Proactively identify potential project Risks, identify the relevant Risk owner, assign level of severity and track using Planview
• Develop and manage a mitigation plan for all identified medium (yellow) and high level (red) Risks with the goal of preventing realization into Issues
• Able to identify all stakeholders associated with a project, analyze their expectations, their influences and the level of support they will provide
• Strategic Portfolio Management Lead the successful delivery of all products and services at the site level and be the internal customer advocate when strategic portfolio decisions are required
• Define portfolio KPIs to monitor progress towards strategic objectives
• Maintain a holistic view on portfolio risk and issue profile, supporting mitigation plans to ensure effectiveness
• Promote transparency in communication during the escalation process
• Ensure Customer Lessons Learned are carried out according to plan across the portfolio with the output shared at the site and network level
• Promote a culture of best practice and internal lessons learned sharing at the site level and distribute findings across the network
• Ensure a high level of data quality across all PM systems and processes is maintained at all times
• Empowerment and Development Engage and motivate the team by advocating the discipline of a good work-life balance, nurturing strong relationships and developing trust through open communication
• Empower the team by delegating authority and decision-making, sharing information and soliciting input
• Enable the team to be fully accountable for their respective areas of the program whilst always displaying a customer centric mindset
• Ensure personal development and growth opportunities within the team or in other disciplines outside of Program Management
• Coach the team through experience, whilst fostering a culture of continuous improvement

Qualifications

• Passionate about driving innovation and delivering high-quality results
• Strong interpersonal and communication skills
• Experience in managing complex projects and stakeholder relationships
• Proven ability to manage multiple priorities and deadlines
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team

Skills

• Project Management Professional (PMP) certification preferred
• Experience with Planview project management software
• Strong understanding of pharmaceutical manufacturing processes
• Knowledge of regulatory requirements and compliance

Benefits

• Compensation programs that recognize high performance
• A variety of benefits dependent on role and location

Pay

Salary range: $XX - $YY USD per year

Schedule

This is an office-first role. Working together in person supports close, real-time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week).