Sr. Program Manager

About the role

CSAT Solutions is seeking a highly motivated Sr. Program Manager with an entrepreneurial spirit to lead complex, cross-functional programs supporting AI server repair, refurbishment, testing, and reverse logistics operations.

Responsibilities

• Lead and manage complex, cross-functional programs supporting AI server repair, refurbishment, testing, and reverse logistics operations.
• Coordinate activities across Operations, Engineering, Quality, Supply Chain, Procurement, Finance, IT, Facilities, and Customer teams.
• Establish and manage program schedules to ensure customer commitments, launch dates, service levels, and operational readiness requirements are achieved.
• Lead program execution from initial planning and requirements definition through implementation, validation, production ramp, and stabilization.
• Coordinate the development of detailed implementation plans for new AI server platforms and repair processes, including tooling, test equipment, documentation, training, staffing, material requirements, and facility readiness.
• Serve as key customer contact and manage customer requirements, Statements of Work (SOWs), Service Level Agreements (SLAs), key deliverables, and program-specific performance metrics.
• Lead recurring program reviews with customers and executive teams, including operational readiness reviews, Quarterly Business Reviews (QBRs), and other program presentations.
• Develop and manage program budgets, capital requirements, and business cases for new equipment, automation, tooling, test systems, and facility improvements.
• Track program financial performance and identify opportunities to reduce costs, improve productivity, increase utilization, and improve overall program profitability.
• Promote continuous improvement using Lean, Six Sigma, structured problem-solving, and data-driven methodologies.
• Support customer and regulatory audits and ensure program requirements are incorporated into operational processes.
• Develop and maintain strong relationships with customer representatives, suppliers, technology partners, and internal stakeholders.
• Mentor and develop more junior program managers and project team members, promoting strong program management practices and accountability.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor's degree in Engineering, Business Administration, Operations Management, Supply Chain, Project Management, or a related discipline required; Master's degree preferred.
• Minimum ten (10) years of progressive experience in program management, engineering, manufacturing, electronics repair, technology services, or industrial operations.
• Experience with AI servers, GPU systems, enterprise computing, electronics repair, data center equipment, reverse logistics, or high-technology manufacturing strongly preferred.
• Demonstrated experience with New Product Introduction (NPI), technology transfers, product transitions, customer implementations, or large-scale operational launches, sometimes simultaneously.
• Strong understanding of program management methodologies, project planning, risk management, change management, and financial controls.
• Proven experience managing customer-facing programs and presenting program status, risks, financial performance, and operational results to senior leadership.
• Strong analytical and problem-solving skills with the ability to interpret operational, financial, quality, and program performance data.
• Experience with Lean Manufacturing, Six Sigma, continuous improvement, and structured root-cause analysis preferred.
• Strong understanding of manufacturing and repair processes, quality systems, supply chain, inventory management, and operational performance metrics.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational skills with the ability to establish priorities, manage competing deadlines, and drive accountability across functional organizations.
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Project; experience with ERP, WMS, MES, PLM, and program management systems preferred.
• Demonstrated leadership, business judgment, initiative, and ability to work effectively with limited supervision.
• Ability to travel domestically and internationally as required to support customers, suppliers, new program launches, and operational initiatives.