Sr. Program Manager, Asset Lifecycle

About the role

The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed - moving Quench from a reactive swap posture to a planned, data-driven refresh model.

Responsibilities

• Product Lifecycle Strategy & Planning: Define long-range product refresh strategy and cohort-level targets; Establish prioritization frameworks (age, churn risk, service cost); Translate strategy into annual deployment and Capex plans; Align lifecycle strategy with financial planning cycles
• Capex Strategy, Modeling & ROI Governance: Build and maintain ROI models linking swaps to churn avoidance and cost savings; Partner with Finance to support capital planning and allocation decisions; Quantify trade-offs and inform executive decision-making; Track realized vs. expected return on asset refresh investments
• Lifecycle Analytics (Churn & Service Cost): Quantify relationships between asset age, churn propensity, and service cost; Develop segmentation models to identify at-risk accounts; Establish data-driven thresholds where replacement outperforms repair; Partner with CX and Customer Care to inform retention strategies
• Proactive Swap Program Design & Execution: Design and scale proactive asset refresh programs beyond organic swap rates; Define targeting logic, eligibility criteria, and operational workflows; Partner with Care, Field Service and Scheduling to execute programs; Develop customer communication strategies with Marketing
• Cross-Functional Leadership & Performance Management: Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain; Establish KPI framework and performance reporting cadence; Build dashboards and executive reporting for SLT visibility; Monitor performance vs. plan and drive corrective actions

Requirements

• Must Have: 5-8+ years in program management, strategy, or financial analytics
• Strong experience building business cases and ROI models tied to P&L outcomes
• Ability to lead cross-functional initiatives without direct authority
• Strong analytical and data interpretation skills
• Executive-level communication and structured problem-solving
• Must Be: Highly analytical with strong business judgment
• Structured thinker who can build frameworks from ambiguity
• Influential collaborator across Finance, Operations, and Commercial teams
• Outcome-focused with accountability for measurable results
• Comfortable operating in a fast-paced, evolving environment
• Preferred Experience: Asset-heavy, rental, or subscription business model experience
• Experience with lifecycle, fleet management, or service operations
• Exposure to churn modeling and retention strategies
• Familiarity with Capex planning and asset ROI evaluation
• Experience with BI tools (Power BI, Tableau) and advanced Excel modeling

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional Voluntary Benefits
• Career progression opportunities
• Coaching and professional development

Pay

$90,000 - $120,000 a year