Sr. Program Coordinator, Center for Workplace Development

About the role

The position serves as a coordinator for various projects, programs, and initiatives within the Center for Workplace Development (CWD) at Harvard University. It involves supporting Harvard employees at all levels through a range of programs and initiatives.

Responsibilities

• Provides customer service support for a suite of programs and coaching services; manages inboxes; responds to inquiries in a timely manner directly, or through close collaboration with CWD colleagues and partners in schools/units.
• Prepares presentation materials and handouts; creates new, updates existing, and distributes for classes, programs, projects and initiatives; develops accessible documents in accordance with Harvard’s policy.
• Moderates and provides technical assistance to virtual and hybrid offerings; prepares and distributes materials for on-campus programs, meetings, and classes.
• Receives, reviews, and processes cohort program applications; reconciles eligibility and enrollment concerns and questions.
• Captures and distributes pre and post program evaluations and synthesizes data.
• Serves as back up for CWD Registration Coordinator and HR Operations and Analytics Staff Assistant.
• Serves as point person for the CWD SharePoint site.
• Supports key CWD projects and initiatives; schedules meetings and provides administrative support.
• Serves as a point person for focus groups with notetaking and administration.
• Coordinates annual cohort program planning process; schedules dates, creates enrollment materials and collateral for program managers, human resources, nominees, and nominators; coordinates catering, and reserves rooms.
• Updates adjunct instructor contracts, assists with release time, communications.
• Coordinates 360° and other assessments for CWD programs; tracks participant progress, sends group and individual reminders, coordinates reports, reconciles access issues.
• Supports key CWD projects and initiatives; schedules meetings and provides administrative support.
• Serves as a point person for focus groups with notetaking and administration.

Qualifications

• Minimum of 5 years related work experience required. Related work experience includes administrative support, program support, event coordination, or customer service.
• Proficiency in Microsoft products: Outlook Mail & Calendar, Excel, Word and PowerPoint required.
• Bachelor’s degree strongly preferred, or an equivalent of education plus relevant business experience.
• Strong interest in a career in the field of learning and development preferred.
• Experience with Qualtrics or other survey creation tools.
• Experience with Adobe.
• Effective communication skills, both written and oral, comfortable communicating with employees at all levels.
• Demonstrated customer service orientation and experience.
• Proven problem-solving skills; critical thinking, creativity, judgement, and decision-making.
• Demonstrated ability to work in a deadline-driven environment managing concurrent priorities for multiple stakeholders.
• Demonstrated attention to detail and reliability on project and task follow-through.
• Proven ability to work independently and as part of a team.
• Self-starter with an eye towards project and program efficiency and improvement.
• Capacity to develop and maintain strong professional relationships across the organization and to work collaboratively with colleagues.