Sr Professional, Business Analyst

Job Description

Sr. Professional, Business Systems Analyst – Client Integration & Support

Are you a client-facing Business Systems Analyst who thrives on technical problem-solving, debugging, and collaboration? Do you have a project management mindset and a passion for supporting developers through complex integrations? Join our team as a Sr. Professional, Business Systems Analyst, reporting to the Manager of Client Delivery for Cotality.

In this role, you will be the primary technical bridge between our clients, their developer teams, and our core platform. You will work closely with new and existing clients expanding their Cotality product offerings, assisting their developers with data mapping, debugging integration queries, and troubleshooting technical roadblocks.

• Developer Assistance & Support: Act as the primary technical point of contact for client developer teams. Assist them in understanding our data structures, mapping payloads, and successfully integrating with Cotality APIs.
• Query Debugging & Troubleshooting: Analyze, triage, and debug client API requests, JSON/XML payloads, and data mapping queries to quickly resolve integration errors and data mismatches.
• Issue & Bug Management: Meticulously track, document, and reproduce technical issues reported by clients. Collaborate with internal engineering teams to expedite bug fixes and system resolutions.
• Onboarding & Project Management: Utilize strong project management skills to guide clients through the onboarding lifecycle, ensuring integration milestones are hit and timelines are respected.
• Technical Documentation: Author and maintain clear integration guides, FAQs, data mapping schemas, and troubleshooting documentation to streamline the client onboarding experience.

Job Qualifications

• Bachelor's degree in Business, Information Systems, Operations Management, or related field or equivalent experience.
• Minimum of 5 years of relevant work experience required.
• Strong expertise in business analysis, process re-engineering (e.g., Lean, Six Sigma), and complex data evaluation required.
• Proven track record of leading cross-functional process improvement initiatives required.
• Excellent communication, presentation, and facilitation skills required.
• Strong analytical and problem-solving capabilities required.
• Demonstrated ability to drive operational change and manage projects independently required.

Pay

Annual Pay Range: 77,700 - 108,000 USD

Application Window

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Benefits

Highlights, Depending On Role Classification, Include:

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

About Cotality

Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Company Culture

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Equal Opportunity Employer

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Privacy Policy

Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

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