Sr. Business Analyst

About the role

As a Business Analyst within our Digital Commercial Insurance Small and Lower Middle Market (SLM) domain, you will form a powerful partnership with senior leadership in both business and operations, influencing business strategy by designing effective user experiences and comprehensive solution architectures that drive success. Your collaboration with IT will be key to ensuring that our applications and infrastructure are perfectly aligned with our operational goals and process improvements.

Responsibilities

• Lead the elicitation and documentation of business requirements, creating user stories for prioritized projects with a focus on user experience and agent facing platforms
• Collaborate with Marketplace leadership and others across SLM to refine user stories prioritized by Product Owners (POs), ensuring a clear understanding of business objectives and outcomes
• Establish and maintain collaborative relationships with cross-functional teams, including Underwriting, Operations, Technology, Marketing, Regulatory and Compliance and other key business functions
• Identify and help architect business capabilities across People, Process, Partners, and Technology, leveraging Agile principles to enhance organizational effectiveness
• Support the Product Owners within an Agile framework, managing Epics, Features, and User Stories that translate business requirements into actionable IT deliverables and that are aligned to business outcomes
• Strategically design, sequence, and execute business projects that advance the business strategy, ensuring the architecture remains focused on delivering value
• Collaborate with business teams to develop practical solutions from project concepts, ensuring alignment with IT capabilities for successful outcomes
• Build strong relationships with senior business, IT, and operations leadership to collaboratively drive execution of the business strategy and develop investment proposals
• Guide IT analysts and business subject matter experts on project initiatives, providing oversight to ensure alignment with business objectives

Qualifications

• Comprehensive understanding of business operations, strategies, processes, data analysis, capabilities, enabling technologies, and governance structures
• Minimum of 2 years of experience in a business analysis or similar role; P&C Insurance experience preferred with line of business knowledge a plus
• Proficiency in identifying structural issues within the organization, understanding functional interdependencies, and resolving cross-silo redundancies to enhance efficiency
• Experience applying architectural methods, principles, and tools effectively to business challenges, promoting Agile delivery and continuous improvement
• Extensive experience in planning and implementing business or IT initiatives, with a preference for a blend of both
• Exceptional communication skills, both written and verbal, with a talent for creating visual representations of complex ideas for stakeholders
• Prominent experience influencing stakeholders at all organizational levels and fostering consensus-driven solutions

Benefits

The pay range for the role is $98,200 to $167,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.

Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.