Sr Product Support Engineer

Responsibilities

• Provide expert technical support for product and system prototypes.
• Lead and manage product installation, testing, and validation projects.
• Diagnose and resolve critical technical issues and defects.
• Develop and implement advanced corrective actions in collaboration with engineering teams.
• Create and oversee the maintenance of high-quality technical documentation.
• Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
• Lead product demonstrations, training sessions, and technical workshops.
• Mentor junior engineers and contribute to their professional development.
• Drive strategic initiatives to improve product support processes and performance.

Qualifications

• You Must Have:
• A high school diploma or GED equivalent.
• 10+ years of experience in a technical support or engineering role.
• Strong Tactical Data Link background with experience in managing and troubleshooting data flow.
• Strong operational TRAX experience.
• Expert-level troubleshooting and diagnostic skills.
• Extensive experience with product installation and testing processes.
• Progressive hands-on experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Comprehensive understanding of system level maintenance of networks and communications systems.
• We Prefer:
• A bachelor’s degree in Engineering or a related field.
• Extensive experience with advanced prototype or concept product development.
• Comprehensive knowledge of Aerospace and Defense industry standards and practices.
• Relevant technical certifications [e.g., CompTIA Network+].
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Benefits

• SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.
• SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.