Sr. Product Support Engineer

Responsibilities

• Provide expert technical support for product and system prototypes.
• Lead and manage product installation, testing, and validation projects.
• Diagnose and resolve critical technical issues and defects.
• Develop and implement advanced corrective actions in collaboration with engineering teams.
• Create and oversee the maintenance of high-quality technical documentation.
• Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
• Lead product demonstrations, training sessions, and technical workshops.
• Mentor junior engineers and contribute to their professional development.
• Drive strategic initiatives to improve product support processes and performance.

Qualifications

• You Must Have:
• A high school diploma or GED equivalent.
• 10+ years of experience in a technical support or engineering role.
• Expert-level troubleshooting and diagnostic skills.
• Extensive experience with product installation and testing processes.
• Progressive hands-on experience with wireless networks, tactical communications, and personal computers.
• Communication and customer interface skills.
• A comprehensive understanding of system level maintenance of networks and communications systems.
• Ability to deploy for an extended amount of time to various OCONUS operating locations.
• Ability to meet current DoD and Combatant Command requirements for deployed locations.
• Successfully pass a pre-deployment medical assessment.
• Current/valid passport and be able to obtain a visa to travel internationally.
• Willing to TDY for extensive amounts of time.
• Willing to deploy OCONUS on an approximate 60/60 rotation.
• An active Top Secret with SCI eligibility U.S. Security Clearance is required.
• You Prefer:
• A master’s degree in Engineering or a related field.
• Extensive experience with advanced prototype or concept product development.
• Comprehensive knowledge of Aerospace and Defense industry standards and practices.
• Relevant technical certifications [e.g., Six Sigma, Project Management Professional (PMP)].
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• A background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Essential Functions

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

Pay

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

Schedule

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.