Sr. Product Support Engineer

About the role

Leads the end-to-end design, implementation, and deployment of complex infrastructure solutions, ensuring technical architectures align with client requirements, business objectives, and industry best practices. Serves as a trusted advisor to clients and stakeholders, providing expert guidance on infrastructure strategies, emerging technologies, and solution roadmaps that support informed decision-making.

Responsibilities

• Drives the implementation, integration, and optimization of advanced infrastructure environments, ensuring seamless interoperability across platforms, third-party applications, and legacy systems.
• Collaborates closely with stakeholders to define system architectures, recommend deployment strategies, and deliver scalable, reliable, and secure solutions.
• Functions as a senior technical expert responsible for troubleshooting highly complex infrastructure issues, conducting in-depth root cause analysis, and implementing long-term corrective actions to prevent recurrence.
• Performs advanced testing, validation, and performance optimization activities to maximize system reliability, security, and operational efficiency.
• Establishes and maintains robust configuration management, version control, and governance processes that ensure consistency, traceability, and stability across infrastructure environments.
• Develops comprehensive technical documentation, operational procedures, and knowledge-sharing resources to support ongoing maintenance and organizational effectiveness.
• Promotes continuous improvement and innovation by staying current with emerging technologies, industry trends, and evolving best practices. Leverages deep expertise in company products and services to provide advanced technical support, introduce new solutions, and drive enhancements that improve performance, resilience, and client outcomes.

Requirements

8+ years of experience in areas such as Infrastructure Engineering Support, Cloud Technologies, System Administration, Systems Architecture or similar, within a Health Tech, Hospital or Med device environment.

• In depth IT knowledge including proficiency in SQL, Microsoft OS, Linux and Citrix.
• Ability to manage multiple projects simultaneously in a highly complex, customer-facing and global environment.
• Experience supporting and deploying XML and/or DICOM interfaces.

Qualifications

Your skills include:

• A bachelor's or master's degree in Computer Science, Software Engineering, Information Technology or similar field of study.

Skills

Champions continuous improvement and innovation by staying current with emerging technologies, industry trends, and evolving best practices. Leverages deep expertise in company products and services to provide advanced technical support, introduce new solutions, and drive enhancements that improve performance, resilience, and client outcomes.

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position in MA is $142,000 to $227,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Schedule

This is an office role. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.