Sr Product Mgr II
Job Summary
The Senior Product Manager II will own a product or multiple product features within a complex product, as well as lead product domain strategy and program execution. He/she will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. He/she will work closely with the delivery team in prioritizing new features and responding to customer issues/feedback. This individual will actively mentor and informally lead cross-functional team members and interview and recruit new PM candidates.
Responsibilities
Customer Focus: Gathers, evaluates and has a solid understanding of customer use cases. Maintains close contact with customers to gain a sense for where the market is heading given multiple considerations. Creates processes that are adept at recognizing customer needs. Aligns/coaches the team to ensure customer needs are met. Understands competitors and regulatory environment. Segments markets and understands needs of those sub-segments in greater detail.
Data-Driven Decision-Making & Analysis: Leverages metrics to track progress on customer needs and ensures that product efforts move those metrics. Is proficient at pulling and accessing data from multiple sources, and managing through data ambiguity. Considers various options to balance complex conflicting priorities. Identifies the most important data to consider and sets KPIs, priorities and dashboards. Develops multiple hypothesis-driven product evaluation strategies, including AB testing for interactive products, and assesses the expected efficacy of each. Is comfortable to take an analytical, data-driven approach for situations where rigorous data sets are unavailable.
Go to Market & Product Marketing Lifecycle: Develops clear go to market launch plans through coordinated development with external customer facing teams such as marketing and sales. Drafts PR, marketing and sales collateral. Develops or supports pricing strategy, if applicable. Is independently accountable for portions of launch and strategy execution as assigned. Drives process and external communication for products that will be sunsetted, including plan for migrating customers. Supports and participates in business strategic planning, contributing to sales and business development strategy.
Product Delivery & Development Lifecycle: Has a thorough understanding of the broader product experience and uses this knowledge to develop comprehensive prototypes. Drives key end-to-end lifecycle components, from planning to release. Has a thorough understanding of the company's SDLC processes, including agile processes. Helps drive solutions for complicated design challenges. Writes clear requirements for complex features or products and is responsive to requests for clarifications. Manages product without direct supervision, involving manager or other senior leaders only when appropriate.
Strategy & Commercial Acumen: Develops product vision and roadmap plan aligned with business strategy and communicates across all critical stakeholders. Understands and communicates the need to show a return on investment and prepares an operating budget for the product. Uses knowledge of competitors to inform product decisions and roadmaps. Writes or supports business cases for investment. Understands how to use data to drive commercial decisions and growth opportunities for the product.
Technical Skills: Understands company technology stack at a high level, for the broader product. Utilizes or extend the company's platform and underlying technologies to create new product features. Speaks knowledgably with tech and data counterparts about development approaches in consideration. Learns about new technologies to support new product development efforts. Is comfortable analyzing data using existing software packages (e.g. Excel).
Competencies: Personal Capability: Practices Self-Development, Identifies and highlights new trends, potential problems and opportunities early, Effectively coaches others on how to analyze information to solve problems, Encourages and coaches others to seek alternative ways to solve complex problems, Innovates, Communicates Powerfully and Prolifically, Provides clear instructions and direction to others, Is able to both actively listen to and effectively question to understand another’s viewpoint, Helps others understand situations by communicating business context, Collaboration and Teamwork: Promotes a high level of cooperation between all members of the work group, Keeps team informed of all relevant information affecting the organisation, team members and their work, Achieves objectives requiring a high level of cooperation from people in other parts of the organisation, Takes the lead in resolving conflict within a work group, Builds Relationships, Establishes rapport with others on the team and across teams, Works effectively with others to get work done, Treats all individuals with respect, Handles difficult situations, minimising conflict, Inspires and motivates others to high performance, Brings to the group a high level of energy and enthusiasm, Supports others when they go the extra mile, Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members, Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work, Develops Others, Exercises active listening and questioning skills to effectively understand another person’s needs, Utilises PDP to its full potential, Coaches others on regular basis, Provides reinforcements on efforts and progress, Gives timely, specific and appropriate feedback about development needs, Advocates for individuals with strong performance and potential within the organisation, Encourages team members to take personal ownership and responsibility for their own development.
Experience (US Only) and Education: Suggested Minimum Years of PM Experience: 8-10 years, Critical Experiences: Long-term ownership and success in leading product lifecycle strategy and planning, including the release of multiple products and features. Development of deep customer relationships that drive meaningful dialogue about the future direction of a product.
Qualifications
Masters degree in technical subject (Computer Science or Engineering discipline) is strongly preferred, but not essential.
Benefits
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