Acct Mgr II, Product

Responsibilities

• Gain insight into customer needs through proactive communication and identifying opportunities which benefit the customer
• Demonstrate effective communication in a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels
• Attentively listen to others and the ability to adjust to fit the audience and the message
• Understands our customer’s business and collaborates on and supports solutions which meet customer expectations
• Establishes and maintains effective customer relationships which foster a long-term partnership
• Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions
• Follows through on commitments and makes sure others do the same
• Takes personal responsibility for decisions, actions, and failures
• Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work
• Works cooperatively with others across the organization to achieve shared objectives
• Represents own interests while being fair to others and their areas of responsibility
• PARTNERS WITH OTHERS TO ACCOMPLISH CUSTOMER AND COMPANY OBJECTIVES
• CREDITS OTHERS FOR THEIR CONTRIBUTIONS AND ACCOMPLISHMENTS
• GAINS TRUST AND SUPPORT OF OTHERS
• RESPONSIBLE FOR OVERSIGHTING CLIENT UTILIZATION, ADOPTION, AND PERFORMANCE OF ASSIGNED PRODUCT CATEGORY

Qualifications

• MULTI-FAMILY INDUSTRY OR ACCOUNT MANAGEMENT PROFESSIONAL WITH 3+ YEARS OF EXPERIENCE, OR A RECENT COLLEGE GRADUATE WITH A FOCUS ON FINANCE, REAL ESTATE, OR OTHER APPLICABLE AREA OF STUDY
• ABILITY TO FACILITATE BUSINESS RELATIONSHIPS AND EFFECTIVELY SUPPORT ASSIGNED ACCOUNTS
• ABILITY TO WORK WITH A WIDE VARIETY OF CUSTOMERS AND PERSONALITIES
• OUTSTANDING DOCUMENTATION AND FOLLOW-UP CAPABILITIES
• ABILITY TO UNDERSTAND AND MANAGE CUSTOMER EXPECTATIONS
• ABILITY TO WORK CLOSER WITH ALL LEVELS OF THE ORGANIZATION AND TO ELICIT COOPERATION FROM A WIDE VARIETY OF SOURCES, INCLUDING SENIOR MANAGEMENT, CUSTOMERS AND OTHER DEPARTMENTS
• ABILITY TO TAKE OWNERSHIP OF ASSIGNED OPPORTUNITIES AND ISSUES
• ABILITY TO RECOGNIZE AND ESCALATE ISSUES AND RISKS AS DEEMED NECESSARY THROUGH THE APPROPRIATE CHANNELS
• ABILITY TO ADDRESS AND RESOLVE ALL ISSUES UTILIZING THE AVAILABLE RESOURCES IN A TIMELY AND PROFICIENT MANNER
• STRONG WRITTEN AND VERBAL COMMUNICATION SKILLS
• PERSUADE, ENCOURAGE, MOTIVATE, AND PROFESSIONAL PERSONALITY
• PHYSICALLY ABLE TO PARTICIPATE IN TRAINING SESSIONS, PRESENTATIONS, AND MEETINGS
• ABILITY TO WORK EXTENDED HOURS AS NEEDED (MAY BE REQUIRED AT TIMES)
• PROFICIENT IN MICROSOFT OFFICE SUITE, SPECIFICALLY WORD, EXCEL, POWERPOINT
• BACHELOR’S DEGREE
• STRONG PREFERENCE FOR EXPERIENCE IN UTILITY MANAGEMENT
• UNDERSTANDING OF SAAS INDUSTRY AND TECHNOLOGY (2-3 YEARS’ EXPERIENCE IN SAAS)
• KNOWLEDGE OF ACCOUNT MANAGEMENT AND CUSTOMER SUCCESS PRACTICES
• EXPERIENCE WITH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE SUCH AS SANDFORCE
• APTITUDE TO LEARN SOFTWARE PROGRAMS

Salary And Benefits

• REALPAGE PROVIDES A COMPETITIVE SALARY PACKAGE ALONG WITH A COMPREHENSIVE BENEFIT PLAN THAT INCLUDES:
• HEALTH, DENTAL, AND VISION INSURANCE
• RETIREMENT SAVINGS PLAN WITH COMPANY MATCH
• PAID TIME OFF AND HOLIDAYS
• PROFESSIONAL DEVELOPMENT OPPORTUNITIES
• PERFORMANCE-BASED BONUS BASED ON POSITION
• COMPENSATION MAY VARY DEPENDING ON YOUR LOCATION, QUALIFICATIONS INCLUDING JOB-RELATED EDUCATION, TRAINING, EXPERIENCE, LICENSES, AND CERTIFICATIONS, THAT COULD RESULT AT A LEVEL OUTSIDE OF THESE RANGES
• CERTAIN ROLES ARE ELIGIBLE FOR ADDITIONAL REWARDS, INCLUDING ANNUAL BONUS, AND SALES INCENTIVES DEPENDING ON THE TERMS OF THE APPLICABLE PLAN AND ROLE AS WELL AS INDIVIDUAL PERFORMANCE
• EQUAL OPPORTUNITY EMPLOYER: REALPAGE COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CREATING AN INCLUSIVE ENVIRONMENT FOR ALL EMPLOYEES
• PAY RANGE USD $70,700.00 - USD $120,300.00 /YR.