Sr Product Manager - Technical, Ring and Blink Security & Privacy Product (ProdSec)

About the role

The Sr Product Manager - Technical on the Security & Privacy team will help millions of Ring and Blink customers securely access their accounts and devices. They will own authentication and device transfer experiences, balancing security and customer experience.

Responsibilities

• Product Ownership: Own the lifecycle of Ring and Blink authentication flows (password + OTP) and device ownership transfer experiences. Define roadmap priorities, success criteria, and trade-offs between security and customer experience.
• Strategic Assessment: Evaluate existing strategies, challenge assumptions, and determine whether to improve current solutions or introduce new ones. Drive clarity where ambiguity exists.
• Cross-Functional Collaboration: Partner with Engineering, Design, Legal, Security, Privacy, Customer Experience, and Operations teams to deliver the right solutions. Align stakeholders on approach and priorities.
• Customer Support Reduction: Identify and design product improvements that reduce CS call volume related to sign-in, account creation, and device transfer.
• Data-Driven Decisions: Define metrics and mechanisms to measure product health, adoption, and customer friction. Use data to prioritize and justify investment.
• Technical Partnership: Work with engineering teams to assess technical feasibility, understand system constraints, and ensure solutions scale. Partner with TPMs on delivery of emerging authentication programs.
• Build from Scratch: Take over in-progress product definitions (e.g., deceased account holder device transfer) and drive them from concept to launch.
• AI-First Product Development: Operate within the pioneering RBKS Builders model — a new way of working that reshapes collaboration between PMs, TPMs, and engineers to accelerate delivery. Leverage AI tools to build prototypes, draft product/tech documentation, and compress development timelines.

Qualifications

• 5+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience working with cross-functional teams (e.g., engineering, security, design, legal, customer support)
• Experience using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience building and driving adoption of new tools
• Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)
• 2+ years of software development experience

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.