Sr Product Manager Technical - ES, AWS Communication Developer Services

About the role

As part of the AWS Applied AI Solutions organization, we aim to provide business applications that leverage Amazon’s unique expertise to solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build turnkey solutions that are intuitive and differentiated. Our team focuses on accelerating our customers' businesses through innovative technology solutions.

Responsibilities

• Define and own product strategy, feature design, and technology approach for an externally-offered service.
• Deliver independently with limited guidance, managing both development and business aspects alongside a dedicated engineering team.
• Serve on cross-functional roadmap items with End User Messaging, aligning priorities across shared customers and complementary channel capabilities.
• Set the strategic direction for the service—shaping customer adoption decisions, engineering priorities, vendor and partner relationships, and cross-organizational alignment across Marketing, Business Development, and Sales.
• Serve as the Voice of the Customer. Define the service vision (PR/FAQ), business strategy (branding, economic modeling, pricing, forecasting), and technology strategy. Generalize requirements across diverse customer personas and determine minimum viable product scope—discerning essential features from those that can be triaged or omitted.
• Make smart trade-offs balancing time, effort, and features. Align stakeholders across complex scenarios. Engage at every point in the service lifecycle, owning launches and post-launch performance. Perform on-call for the service and own critical incident response through remediation.
• Drive engineering and go-to-market commitments across Solutions Architecture, Business Development, and Sales. Produce clear, concise documents—PR/FAQs, technical specifications, architecture designs. Lead strategic discussions (vision, narratives, MBR/QBR) with internal leaders and external decision-makers. Contribute to Operational Planning (known as OP1) and pricing documents.

Qualifications

• 5+ years of technical product management with internet business experience
• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other related) experience
• 7+ years of full product life cycle experience
• 5+ years of P&L management and pricing experience
• 5+ years of creating written docs for development of new products experience
• 5+ years of enterprise security product experience
• 5+ years of product management in the cloud computing technology space experience
• Bachelor's degree in computer science, engineering, math, finance, or economics
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)