Sr. Product Manager - Tech, RL Products, Project Leo

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

About the role

As part of Leo's RL Products team, you will play a pivotal role in building and launching global fulfillment and returns capabilities. You will lead the design and implementation of innovative solutions that optimize inventory management, global network architecture, system integration, and operational planning. Your recommendations balance software and operational complexity with customer experiences. Your expertise in advanced supply chain technologies, combined with strong analytical skills and a customer-focused approach, will drive efficiency improvements, cost reductions, and elevate the overall fulfillment and returns experience for Leo’s global customers.

You deliver end-to-end software systems which enable new and novel customer experiences, including how customers request, track, and manage returns and replacements. You will also launch new support and commercial models to ensure customer peace of mind in our products and services. You focus on the B2B customer segment and all returns and replacements experiences.

To ensure product-customer fit, the Product Manager Technical (PMT) owns a monthly cadence with large B2B customers, validates product-market fit with market teams, defines the B2B customer persona framework for Leo's returns/replacements, and establishes a metrics-based prioritization framework to ensure the most impactful features are prioritized (e.g., enterprise, government, SMB). Large product investments are defended by clear customer-impacting working-backward metrics that define success and guide course correction.

Responsibilities

• Collaborate with global supply chain partners to develop launch strategies and optimize network designs that align with Leo's unique business goals and regional demands, including refurbishment operations in each launch country.
• Build software features that integrate with operations, enabling customer visibility into their returns and replacements.
• Lead cross-functional initiatives to harmonize global returns operations, inventory placement, and refurbishment strategies, ensuring seamless operations and cross-functional alignment across business models.
• Define and deliver technical system requirements across a portfolio of software systems, leveraging existing systems and launching novel software to automate business workflows and reporting throughout the supply chain.
• Partner with regional business development, operations, finance, and legal teams to create tailored refurbishment, fulfillment, warehousing, and recycling strategies, optimizing Leo’s cost to serve across our customer base.
• Responsible for PRFAQ, Product Requirements, and Product Signoff; work closely with software engineers to deliver new products and features.

Requirements

• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

No day is the same. The PMT is responsible for delivering PRFAQs and driving complex cross-functional alignment across business and compliance stakeholders. You translate PRFAQs into product requirements that demonstrate customer outcomes and incorporate compliance needs. You groom requirements with engineering and collaborate to optimize for impact and complexity, driving high-ROI feature delivery. You are responsible for product signoff and ensuring launched products meet expectations as the customer representative.

Preferred Qualifications

• Experience using analytical tools, such as Tableau, Qlikview, or QuickSight.
• Experience building and driving adoption of new tools.

Pay

USA, WA, Redmond - $151,200.00 - $204,600.00 USD annually.

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.