Sr. Product Manager - Senior Living

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

About The Team

At PointClickCare, our Product team is on a mission to transform how senior living providers deliver care, combining deep domain expertise with a relentless focus on outcomes that matter. We operate at the intersection of healthcare and technology, building products that directly impact the lives of residents, caregivers, and the providers who serve them.

You’re comfortable engaging directly with customers, collaborating across teams to solve meaningful problems, and bringing a natural curiosity and growth mindset to continuously improve outcomes and maximize value. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can translate complexity into clarity, turn insight into action, and consistently deliver meaningful value for customers. If you're energized by complex problems, motivated by purpose, and ready to shape what AI-powered care delivery looks like in senior living—you'll thrive here.

Position Summary

The Sr. AI Product Manager position will own critical workflows at the heart of the resident experience, shaping how data flows, decisions are made, and care is delivered across PointClickCare's platform. Partnering closely with engineering and cross-functional teams, you'll drive end-to-end product outcomes from discovery through delivery by engaging directly with customers, translating complexity into clarity, and turning insight into action. This role is ideal for a product leader who thrives at the intersection of strategy and execution and is excited to define what AI-powered care looks like in senior living.

Responsibilities

• Own product strategy, roadmap, and execution for your portion of the Senior Living products.
• Become the product expert for your areas of responsibility, including product functionality and how the product creates value for the customer and user.
• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.
• Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities.
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders on how to improve.
• Identify, communicate, and bring the right people together to manage risks timely and effectively.
• Manage products through the full development lifecycle, from discovery and strategy through delivery and iteration.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Understand competitive landscape.
• Inspire, energize, and motivate cross-functional teams.

Requirements

• Bachelor’s Degree in business, computer science, or computer engineering.
• 5+ years of Software Product Management experience.
• Experience working in healthcare technology is a plus.
• Experience working with Cloud - Azure hosted environments.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices.
• Experience managing SaaS products.

Pay

US base salary range for this position: $144,600 - $160,700 + bonus + benefits, non-overtime eligible.

Benefits

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition

Schedule

This role is remote. If remote, there will be in-office events requiring travel to and from the Mississauga and/or Salt Lake City office, including onboarding, team events, and semi-annual or annual team meetings.