Sr. Product Manager - Customer Delivery Platforms

Job Summary

The Product Strategy & Roadmap Lead develops product vision and strategic priorities for customer delivery platforms, aligning with stakeholder insight, customer behavior, and industry direction. They steward the multi-quarter roadmap, translating strategy into sequenced, measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.

Responsibilities

• Translate emerging customer needs, usage patterns, and market opportunities into new delivery models, content packaging approaches, and platform capabilities.
• Improve customer‑facing platform experiences by identifying friction points and opportunities through analytics, feedback, and support trends.
• Partner with UX, design, and technology teams to deliver intuitive, accessible, and reliable platform experiences.
• Partner with engineering and architecture teams on platform capabilities, integrations, and technical enablers needed to support customer experience and business goals.
• Act as a technically fluent product leader, able to discuss APIs, authentication, analytics instrumentation, and performance without serving as the technical owner.
• Build alignment across sales, marketing, operations, editorial strategy, customer support, and technology teams.
• Work with vendors and external partners to evaluate capabilities, manage priorities, and support effective delivery.
• Communicate roadmap progress, decisions, tradeoffs, and risks clearly to stakeholders and leadership.
• Define and monitor KPIs such as discoverability, access success, engagement, platform performance, support trends, and adoption of new capabilities.
• Use evidence from launches, pilots, and operational results to refine priorities and improve outcomes over time.

Requirements

This role requires a strong background in product management, experience in developing and executing product strategies, and the ability to work effectively with cross-functional teams. Familiarity with customer experience optimization, platform capabilities, and technical collaboration is essential.

Qualifications

Qualifications include a bachelor's degree in a relevant field and at least 5 years of experience in product management or a related field. Strong analytical and communication skills are required.

Skills

Skills required include excellent project management, stakeholder management, and technical fluency. Proficiency in customer experience optimization, platform capabilities, and technical collaboration is necessary.

Benefits

Benefits offered include paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere. Additional benefits may apply based on skills, experience, and location.

Pay & Schedule

A reasonable rate of compensation for this position is between $150,000-$175,000 per year. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area.