Sr. Manager, Product & Platform

Responsibilities

• Own the strategic roadmap for all QA/QC and O&M digital platforms supporting residential solar TPO assets.
• Lead design, development, and optimization of systems for inspection management, issue resolution, ticket tracking, and field performance visibility.
• Partner with software vendors and internal engineering/data teams to build scalable tools for asset lifecycle management — from commissioning to service closure.
• Integrate QA/QC and O&M platforms with enterprise systems (e.g., Salesforce, Aurora, internal platform and 3rd party monitoring tools).
• Drive automation and process standardization to support rapid volume growth and consistent quality across installers and markets.
• Oversee digital inspection workflows for system commissioning, post-install audits, and field quality validation.
• Lead design and continuous improvement of platforms for preventive maintenance, corrective work orders, warranty management, and customer service coordination.
• Establish SOPs for platform-driven quality and O&M processes to ensure consistency and compliance.
• Integrate O&M ticketing systems with inverter monitoring data and CRM tools for automated alerts and root-cause analysis.
• Implement automation and AI-based solutions to reduce manual review time and improve response velocity.
• Evaluate new tools, technologies, and integrations to support evolving TPO portfolio requirements.

Requirements

• Bachelor’s degree in engineering, business, renewable energy, or a related field required; advanced degree preferred.
• 7+ years of professional experience in Product Management, Program Management, or Digital Operations.
• Strong background in product, platform, or digital operations.
• Deep understanding of TPO structures, asset lifecycle management, and customer-facing solar operations.
• Expertise in product management, data integration, and operational software development.
• Hands-on experience with Salesforce, Snowflake, PowerBI/Tableau, or similar platforms.
• Proven experience in the Renewable Energy or Financial/Security Services sectors (experience with solar financing platforms like EnFin is highly preferred).
• Comprehensive technical knowledge of solar PV systems, energy storage, and monitoring platforms.
• Excellent leadership, customer engagement, and stakeholder management skills.
• Data-driven decision-making with experience in KPI development, tracking, and reporting.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Ability to identify and develop key strategic partnerships that enhance operational and business performance.
• Excellent written and verbal communication skills.
• High degree of professionalism, integrity, and executive presence.
• Comfortable engaging with external stakeholders, including executives and partners, and skilled in delivering presentations, negotiations, and contract reviews.
• Self-motivated, creative, and skilled in strategic planning and execution.
• Ability to travel up to 20% of the time.