Sr. Product Manager

About the role

The Route Product team plays a pivotal role at Route, creating the strategy and roadmaps that empower our Engineering teams to build innovative products for our merchants and consumers. Each product manager collaborates closely with partners across the entire business, which allows this team to continually dive deep into the data, feedback, and technology that drives our product suite at Route.

Responsibilities

• Drive the vision, strategy, and execution for Route’s consumer checkout experience, owning the product roadmap end-to-end
• Own and provide clarity around key business and product performance metrics, including take rate, conversion rate, contribution margin, and overall checkout performance
• Lead a high-quality experimentation cadence by developing hypotheses, prioritizing tests, reviewing experiment design, and presenting learnings and recommendations to leadership
• Partner directly with enterprise merchants to understand integration needs, customer pain points, and opportunities to improve the checkout experience at scale
• Make thoughtful tradeoff decisions across revenue-generating initiatives, merchant requests, platform investments, and long-term product scalability
• Collaborate cross-functionally with Engineering, Analytics, Design, Sales, Marketing, and Executive leadership to prioritize and launch impactful product improvements
• Develop deep expertise in Route’s checkout and e-commerce ecosystem, continuously auditing the experience and advocating for both shoppers and merchants
• Write clear product requirements, rollout strategies, and documentation for both technical and non-technical audiences
• Operate with high ownership and urgency, navigating ambiguity, making decisions under pressure, and driving alignment across stakeholders with differing perspectives
• Translate merchant feedback, customer insights, and data into strategic roadmap decisions while balancing short-term opportunities with long-term product vision

Qualifications

• 5+ years of product management experience within B2B SaaS, eCommerce, payments, checkout, or post-purchase platforms
• Proven ownership of revenue-driving product surfaces and key metrics such as conversion rate, take rate, AOV, attach rate, or checkout funnel performance
• Deep understanding of Shopify’s ecosystem, including checkout extensibility, Checkout Functions, app architecture, and merchant customization capabilities
• Experience building and scaling checkout, upsell, or post-purchase experiences within Shopify or adjacent eCommerce ecosystems
• Strong technical fluency with APIs, rules engines, webhooks, platform integrations, and complex system tradeoffs
• Demonstrated experimentation mindset with experience designing, analyzing, and scaling A/B testing programs tied to business outcomes
• Comfortable using SQL, analytics platforms, and BI tooling to evaluate performance and inform product decisions
• Strong communication and stakeholder management skills with the ability to influence both technical and non-technical audiences
• Ability to operate with high ownership, move quickly in ambiguous environments, and make thoughtful tradeoff decisions under pressure
• Experience with companies in the checkout or post-purchase ecosystem such as Affirm, Klarna, Sezzle, Rebuy, Aftersell, Loop, or similar platforms is highly preferred

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.