Sr. Product Manager

Responsibilities

• Lead end-to-end discovery: from understanding a problem brief to planning research, running user interviews, synthesizing findings, crafting a solution design, and handing off a validated requirements package
• Translate ambiguous or solution-first stakeholder requests into well-framed problem statements, surface the underlying need before committing to a direction
• Design research plans tailored to specific open questions, utilizing product instincts to select the right method for each question rather than following a fixed playbook
• Conduct user interviews and contextual inquiry; synthesize findings across transcripts, notes, and observations into structured, actionable insights
• Produce clear visual and written deliverables that drive alignment on project requirements and scope: presentations, process flows, wireframes, and scope documents for stakeholders, business users, and project teams
• Evaluate solution directions through a cost-benefit lens; think through tradeoffs explicitly before recommending a path forward
• Produce handoff packages including requirements and acceptance criteria specific enough for delivery teams to execute without ambiguity
• Collaborate with the UX design team on information architecture and solution direction; bring enough design literacy to contribute meaningfully, not just react to proposals
• Apply structured thinking to new tools and workflows, including AI-augmented ones: know what you're testing, what variables you're controlling for, and how you'll know whether it worked

Requirements

• 5+ years of experience in Product Management
• Demonstrated ability to distinguish a problem from a solution; track record digging into solution-first requests to surface the underlying need
• Experience planning and conducting user research: interviews, contextual inquiry, synthesis across multiple sources
• Structured analytical thinking — you know what you're testing, what variables you're holding constant, and how you'll measure whether something worked
• Experience crafting alignment deliverables: presentations, process flows, and visual artifacts that drive agreement among both technical and non-technical stakeholders
• Fluency in information architecture and design principles; experience contributing to wireframing and IA as part of collaborative solution development
• Strong written communication: the requirements, process flows, and briefs you write are specific and buildable
• Experience working in cross-functional product teams alongside designers and engineers
• Experience with custom application development as well as third party integrations, including a strong ability to weigh cost-benefit tradeoffs of build vs. buy decisions
• High emotional intelligence: you have the ability to work effectively across a spectrum of stakeholders, adapting your approach based on the audience to build trust and achieve company and team goals