Sr. Product Manager

Responsibilities

• Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation.
• Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact.
• Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points.
• Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts.
• Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution.
• Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs.
• Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health.
• Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities.
• Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution.
• Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders.
• Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments.
• Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions.

Qualifications

• 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products.
• Comfortable in high-velocity startup environments and energized by ambiguity, fast iteration, and ownership.
• Customer-obsessed — you regularly talk to users, review real usage (e.g. calls, sessions, workflows), and turn feedback into action.
• Strong cross-functional collaborator, working closely with engineering, design, sales, and other partners to drive outcomes.
• Founder-level ownership and bias toward action, taking responsibility for outcomes end to end and driving work forward with urgency and accountability.
• Highly organized and execution-oriented, able to create clarity, prioritize effectively, and keep things moving in messy, evolving spaces.
• Experience working on AI products is a plus, with voice AI experience a strong advantage.