Sr. Product Manager
About the role
The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales.
As a Product Manager on the Strategic Product Engagement Team, you will be a primary product-led partner for strategic enterprise accounts globally and a vital connection between go-to-market teams and Splunk's product organization. You will combine telemetry, lifecycle context, customer feedback, and business priorities to cohort customers and identify product-led workstreams to improve customer outcomes.
Responsibilities
- Own the strategic product-led customer engagements.
- Own product-led lifecycle for a portfolio of strategic customers, aligning the level of engagement to customer value and opportunity.
- Actively represent the Splunk product organization to customers and their Splunk go-to-market leaders.
- Be the command and control center to drive product-led outcomes.
- Be the vital connection between Splunk's product and Splunk go-to-market organizations.
- Serve as a trusted product partner in account planning related to product outcomes.
- Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
- Translate insight into product action.
- Deeply understand how Splunk is used by your customer and be able to clearly articulate product opportunities and pain points to Product and Engineering partners.
- Measure outcomes and business impact.
- Define and report KPIs tied to product engagement for your customer- usage, health– that informs the product organization of growth opportunities, re-platforming of existing use cases and retention risks.
Requirements
- Bachelors + 7 years of related experience, or Masters + 5 years related experience, or PhD + 1 year related experience
- 7+ years of experience in technical product management or technical customer engagement with high value enterprise customers
Preferred Qualifications
- Experience engaging with senior leadership at enterprise customers on technical issues
- Experience being a player/coach on the team and also be the trusted product lead to drive technical consensus on a cross functional engineering and go-to-market (sales, and customer success) team supporting complex customers.
- Experience working with large data sets to identify technical blockers
- Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights.
- AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications.
Benefits
- Medical, dental and vision insurance
- A 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Paid time away, including 10 paid holidays per full calendar year, 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Optional 10 paid days per full calendar year to volunteer
Pay
The starting salary range posted for this position is $148,800.00 to $212,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.
The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area $168,800.00 - $277,400.00 Non-Metro New York State & Washington State $148,800.00 - $248,200.00
For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.