Sr. Product Manager

About the role

AlertMedia is a high-growth, PE-backed SaaS company dedicated to helping organizations protect their people, operations, and brand. We are seeking a Senior Product Manager to lead the development of new AI capabilities that streamline complex critical-event response workflows.

Responsibilities

• Develop deep expertise in the personas we serve, including security, safety, business continuity, IT, and operations leaders, and the responders who execute when something goes wrong.
• Interview customers and prospects continuously to understand their needs and challenges.
• Translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against.
• Partner with Engineering and Design to rapidly prototype, ship, and scale new solutions.
• Define the problem sets and jobs to be done that anchor each initiative, ensuring the team understands the outcome before debating the solution.
• Measure success through adoption, time saved, workflow completion, reliability, retention impact, and revenue contribution.
• Enable sales, customer success, and support teams to sell and support new capabilities with confidence.

Requirements

4+ years of product management experience, including owning a product or major product area end to end. Experience taking a product or major capability from zero to one. Prior experience working on agentic and/or AI-native products. A working understanding of how AI and LLM-based capabilities are designed into products, including where they add leverage and where they need guardrails. A systems mindset, strong analytical judgment, and comfort making decisions from incomplete or conflicting information. Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day. Comfort with tools like Jira, Confluence, and product analytics software. A collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment. Resourcefulness, energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule. Familiarity with Agile delivery, APIs, system integrations, and data pipelines. Experience in critical event management, emergency communication, security, safety, or business continuity — or with the teams that run them. Experience with product enablement or go-to-market support.

Qualifications

Location: Strong preference for Austin, TX candidates, but open to remote US based candidates.

Skills

Experience in critical event management, emergency communication, security, safety, or business continuity — or with the teams that run them. Experience with product enablement or go-to-market support.

Benefits

Competitive base salary + Variable Compensation + Company-wide bonus program Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 401K with generous company match Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 10 years in a row and numerous other awards Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails Ongoing career development opportunities through our Learning & Development team

Pay

Commensurate with experience

Schedule

Full-time