Sr. Product Management - SLS, Amazon Hub Delivery
About the role
The Hub Delivery Quality team owns the scorecard program for Hub Delivery—a product that serves 40K+ partners across 9 countries. The scorecard elevates partners and sets them up for success by providing transparency into their standing, surfacing actionable insights, and creating accountability mechanisms that protect the customer experience. We seek an L6 Product Manager to own and lead the international expansion of the scorecard program.
Responsibilities
Own the international scorecard product roadmap. Define what launches in each country, in what order, and why—based on partner volume, market maturity, and operational readiness.
Translate the US scorecard model for new markets. Identify which metrics, thresholds, and enforcement mechanisms apply globally versus which require localization (e.g., regulatory requirements in the EU, labor laws in Japan, market-specific delivery patterns in MENA).
Define product requirements and write PRDs for each country launch—including metric definitions, data availability, partner-facing UX, and appeals mechanisms.
Care for release dependencies, data pipelines, and integration timelines across multiple geographies.
Establish the measurement framework for each market—identify which quality metrics (DEA, Concessions, FDDS, Click-to-Deliver, SPOZH) apply, what baselines exist, and what "good" looks like in each country.
Build the launch playbook for international markets—a repeatable, modular framework that accelerates future country launches without re-inventing the process each time.
Partner with legal and compliance teams in each region to ensure the scorecard program meets local regulatory requirements, data privacy standards, and labor law constraints.
Drive VP-level goal alignment—ensure scorecard launches support broader organizational goals and report progress through WBR/MBR/QBR mechanisms.
Manage stakeholder communication across time zones—provide clear, concise updates to senior leadership on launch status, risks, and milestones.
Qualifications
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products