Sr. Product Designer

Why Now, and What You'd Actually Own

We're early enough that the operations experience is still a blank canvas, and far enough along that the quality of that experience will determine whether we win. This role will help set that bar. Picture an operator on a Monday morning with 80 active shipments. Three containers rolled to next week's vessel, two shipments are missing customs documents, a customer needs an ETA, and a demurrage clock is ticking on a container stuck at port. Today, she pieces that together across her inbox, a carrier portal, and an archaic transportation management system she maintains by hand. Your job is bigger than turning that chaos into a smarter to-do list. The real opportunity is designing a system that does more of the operational work for her and hands back only what genuinely needs a human.

What You'll Do

• Partner in discovery. Sit with Product and Engineering to identify, validate, and frame customer problems. Join customer interviews and analyze workflows (we'll get you in front of real freight forwarders).
• Challenge assumptions and surface workflow gaps, edge cases, and dependencies early, before they become rework.
• Lead solution design. Translate messy logistics workflows into intuitive experiences. Explore multiple approaches and bring options to the table instead of a single "final answer."
• Show rough work early, and use customer feedback, technical constraints, and business goals to converge on the right direction.
• Raise the craft bar. Deliver work that's polished where polish matters (layout, IA, interaction detail, the small moments that make dense software feel effortless).
• Design with AI in the mix. Increasingly, operators expect the software to do real work for them (e.g. draft the customer update, extract data from a PDF, flag the at-risk shipment before it becomes a fire). You'll design how AI shows up inside these workflows in ways that feel trustworthy and in-control, and you'll use modern AI tools in your own practice to move faster.
• Evolve our design system. Contribute to and grow our component library, patterns, and tokens. Champion consistency across the product, and balance shipping speed against long-term system health.
• Create handoffs that carry both the spec and the intent behind it. Build prototypes and documentation that make expected behavior unambiguous, and stay close to engineers through implementation so what ships matches what we designed.

Who I'm Looking For

• 5–8+ years designing complex B2B SaaS products, ideally workflow-heavy or data-dense ones (e.g. ops tools, task management solutions, dashboards, etc).
• A portfolio that shows real systems thinking and the craft to back it up (visual, interaction, and IA).
• A track record of partnering tightly with Product and Engineering, and of driving work forward through ambiguity rather than waiting for a perfect brief.
• Strong written and verbal communication. You can explain not just what you designed, but why, and align stakeholders around it.
• Evidence that you raise the bar beyond your own projects (e.g. setting direction, shaping process, mentoring other designers, establishing an experience bar).
• Someone who has a strong opinion about how generative AI tools should be leveraged to build quality software backed by experience.

Who This Isn't For

• You want a tidy assembly line (PM hands you a brief, you do wireframes, then mocks, then pass to engineering, repeat).
• You're uncomfortable having your decisions challenged by Product and Engineering, or challenging theirs.
• You prefer a narrow scope (interaction only, or design system only) over owning whole problems.
• You'd rather wait for certainty than form a strong, well-reasoned opinion and move.

Bonus Points

• Experience with logistics, supply chain, transportation, or operations software.
• Experience designing customer-facing portals, operational workflows or task oriented products.
• Experience building or scaling design systems.
• Hands-on experience with AI-assisted design and prototyping tools.
• Time spent at an early-stage startup, or as a solo or near-solo designer on a team.