Sr. Process Manager - Hybrid

About the role

As a Sr. Process Manager at State Farm, you will lead process improvement projects and direct the work of Process Engineers in support of the Claims operation. You will influence strategy and prioritization of key business and technology initiatives, driving complex, end-to-end process design efforts with significant enterprise impact.

Responsibilities

• Leads complex, end-to-end process design initiatives aligned with overall department strategy, crossing multiple contact centers or departments.
• Provides leadership and subject matter expertise in benchmarking, business process analysis, change management, and measurement.
• Defines and implements process design plans at the highest level across departments.
• Drives continual improvement and innovation in process design across multiple segments.
• Demonstrates advanced knowledge in Lean Operations, Kaizen, Six Sigma, and Data Analytics.
• Serves as a coach and mentor to Process team members and executives in operations management and decision-making.
• Monitors process results, identifies data-informed improvement opportunities, leads root cause analysis, and develops action plans to address performance gaps.
• Identifies, provides requirements for, and manages prioritization of supporting technology to enable efficiency, effectiveness, insights, and controls.
• Acts as a liaison representing business requirements, opportunities, and priorities across departments.
• Assists in identifying key measures and performance targets for supported business areas.
• Analyzes operational metrics and applies levers to positively impact performance.
• Develops and manages a process accountability framework for leaders.
• Communicates the scope of changes and their impact on other areas.
• Collaborates with peers in other functions and departments on continuous improvement topics.
• Presents regular progress and analysis updates in written, visual, and verbal form to business partners, including executives, with a focus on simple storytelling.
• Partners with business stakeholders, Public Affairs, HR&D, and others to develop and execute change adoption activities supporting new solution rollouts.

Requirements

• Bachelor’s degree; advanced degree (MBA) preferred.
• At least 6 years of experience in process/project management.
• At least 2 years of experience leading cross-functional teams within an organization.
• Lean Six Sigma, Agile, or Project Management certification.
• Strong Claims and/or Process Improvement skills.
• Ability to use data to inform recommendations and present professionally in both written and oral formats.
• Ability to influence and collaborate well with business partners in Claims and supporting departments.

Qualifications

Competitive candidates will demonstrate the following Leadership in Action capabilities:

• Think Customer First
• Live our Mission Out Loud
• Be a Force of Good
• Care, Connect & Coach
• Foster an Environment of Trust & Safety
• Build Inclusive Teams with Complementary Strengths
• Be Bold & Grow Your Mind
• Create Clarity to Empower Action
• Embrace Challenge & Adjust Quickly

Schedule

This is a Hybrid position. Selected candidates located near a State Farm Hub (Dallas, TX; Atlanta, GA; Phoenix, AZ; or Bloomington, IL) will spend 50% of their time in the office and 50% working from home. The role may require:

• Travel via commercial transportation and driving motor vehicles to any location where the company does business.
• Working irregular hours, including evenings, holidays, and weekends.
• Working outside your domicile location.

Pay

Compensation is based on a standard 38:45-hour work week. Potential starting salary range: $137,000 - $179,000, with the high end limited to applicants with significant relevant experience. Starting salary will be based on skills, background, and experience. Potential yearly incentive pay up to 24% of base salary.

Benefits

• Get Paid! Eligible for an annual raise and bonus.
• Stay Well!
  • Robust health and wellbeing programs, with State Farm paying most of your healthcare premium.
  • Multiple healthcare plan options, including a high-deductible plan with 100% coverage for in-network preventative care.
  • Access to vision, dental, telemedicine, 24/7 mental health professionals, and more.
• Develop and Grow!
  • Educational benefits like industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Plan Ahead!
  • Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and savings accounts through State Farm Federal Credit Union.
• Take a Little “You” Time!
  • Generous time off policies, including up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Give Back!
  • Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Finish Strong!
  • Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.