Sr Principal Technical Support Engineer (Exp with Refinery Planning & Scheduling/Linear Programming)

The Role

We are seeking an Advisory Technical Support Engineer to join our Supply Chain team, specializing on advanced technologies for production planning, scheduling, blending and optimization. The ideal candidate should have a background in chemical engineering or optimization, with knowledge of techniques like linear and nonlinear programming along with a proactive learning mindset, innovative thinking, and strong communication skills.

Responsibilities

• Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary softwares and track work in a CRM system.
• Escalate customer issues and drive the resolution cross-functionally within AspenTech.
• Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
• Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
• Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.
• Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
• Collaborate with other AspenTech functions to maintain and develop business opportunities.
• Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
• Coach fellow team members to enhance their technical skills to help boost their overall contribution.
• Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed.
• Author technical white papers for publication to AspenTech’s web knowledgebase.

Requirements

• Bachelor’s or master’s degree in engineering in related discipline.
• Minimum of 12+ years of relevant experience preferred. University experience may count.
• Strong understanding of Chemical Engineering principles.
• Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
• Previous experience with AspenTech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus.

Skills

• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset.
• Ability to manage multiple responsibilities and competing priorities.
• Ability to travel. Travel is usually less than 25% and may occasionally be international.