Sr Principal Product Manager - Developer Portal & Experience

Job Purpose

We are seeking a Senior Principal Product Manager to lead the strategy, design, and execution of ACI’s Developer Portal and Developer Experience (DevX) platform supporting Connetic, ACI’s next-generation payments ecosystem.

Essential Functions and Responsibilities

• Product Strategy & Vision - Define and drive the product vision, roadmap, and execution strategy for ACI’s Developer Portal and Developer Experience platform.

• Establish a multi-year strategy for developer enablement, including API discovery, onboarding, sandbox environments, and self-service capabilities.

• Identify opportunities to accelerate partner and customer adoption through world-class developer tooling and experiences.

• Develop business cases and success metrics tied to API consumption, developer adoption, and ecosystem growth.

• Own end-to-end product capabilities for the Developer Portal, including:

  • API catalog and documentation (OpenAPI, SDKs, code samples)
  • Self-service onboarding, identity, and access management
  • Sandbox environments and test harnesses
  • API lifecycle visibility (versioning, deprecation, usage insights)

• Define standards for consistent, intuitive, and scalable developer experiences across all ACI payment products.

• Enable seamless integration journeys for internal teams, fintech partners, and enterprise customers.

• API & Cloud-Native Platform Enablement - Partner with engineering to define product requirements for:

  • API gateways, API management, and service exposure
  • Cloud-native developer tooling and environments
  • CI/CD integration for developer workflows
  • Event-driven and microservices-based API ecosystems
  • Ensure the platform supports multi-cloud (AWS, Azure, GCP) and hybrid deployments.
  • Drive adoption of modern API standards (REST, event streaming, webhooks, GraphQL where needed).

• Payment Developer Ecosystem Alignment - Enable developers to integrate across payment capabilities, including:

  • Cards, real-time payments, wires, and ACH
  • Fraud, risk, and value-added services

• Customer, Developer & Partner Engagement - Engage directly with:

  • External developers and fintech partners
  • Enterprise integration teams
  • Internal engineering teams
  • Gather insights on developer pain points and integration friction and translate them into product enhancements.
  • Champion developer-first thinking across the organization.

• Cross-Functional Leadership - Collaborate with:

  • Platform and application engineering
  • API governance and architecture teams
  • Security and compliance
  • Developer relations (DevRel), marketing, and documentation teams
  • Influence adoption of API-first and developer-first design principles across ACI.
  • Act as a connector across product, engineering, and go-to-market for developer-facing capabilities.

• Operational Excellence & Metrics - Define and track success metrics such as:

  • Developer onboarding time
  • API adoption and usage growth
  • Time to first successful transaction
  • Developer satisfaction (NPS, feedback loops)
  • Drive continuous improvement through analytics, instrumentation, and feedback cycles.
  • Identify opportunities to improve developer productivity and reduce integration costs.

Qualifications

• Bachelor’s degree or equivalent experience.

• 10 - 15 years of experience in Product Management, API platforms, Developer Platforms, or related areas.

• Proven experience building or managing developer portals, API platforms, or developer experience products.

• Strong knowledge of:

  • API technologies (REST, OpenAPI, OAuth, API gateways)
  • Developer tooling and workflows (SDKs, CLI tools, sandbox environments)
  • Cloud platforms (AWS, Azure, GCP) and microservices architectures
  • Experience operating in cloud-native and hybrid environments.

Preferred Qualifications

• Experience in payments, fintech, or B2B platform ecosystems.

• Familiarity with PCI-DSS, secure API design, and identity/access management (OAuth2, OIDC).

• Experience scaling external developer ecosystems or partner platforms.

• Background in developer relations (DevRel) or deep customer-facing API experience.