Sr. Principal, Customer Program Manager

About the role

In this role, you will enable flawless execution of our AI hardware and software products from ideation to launch. As a 'Technical' PM, you will be adept at identifying dependencies and technical risks that affect the program. As a 'Program Manager' you will be developing execution plans, creating milestones, and tracking progress.

Responsibilities

• Develop and manage end-to-end project plans and ensure on-time delivery.
• Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.
• Define and track key performance indicators and quality metrics.
• Articulate project status, risks, and dependencies to stakeholders.
• Identify and resolve technical issues, organizational-wide challenges and bottlenecks that may affect product delivery or quality.
• Be a trusted partner and collaborate with cross-functional teams, lead technical discussions and drive sound decisions.
• Partner with Product Management and Engineering to define needs to support strategic planning and execution as well as program requirements, resourcing and scope.
• Develop processes and frameworks that facilitate product-related goal setting, decision making, and business impact.

Qualifications

• Bachelor's degree in engineering, computer science, or related field with at least 15+ years of industry experience in software / systems engineering, or technical product/program management, preferably in the AI hardware/software domain.
• OR MS degree preferred in engineering, computer science, or related field with at least 10+ years of industry experience in software / systems engineering, or technical product/program management, preferably in the AI hardware/software domain.
• Strong knowledge of AI hardware technologies, architectures, and applications.
• Excellent project management, communication, and collaboration skills.
• Experience in customer facing roles.

Preferred Qualifications

• Master's degree or PhD in engineering, computer science, or related field.
• Certification in project management methodologies such as Agile, Scrum, or Kanban.
• Experience in leading complex and large-scale hardware/software projects with multiple stakeholders and dependencies.
• Ability to influence and negotiate with senior leaders and external partners.
• Experience with cross-functional collaboration including product management and engineering to drive product impact.

Location: Hybrid, working onsite at our Santa Clara, CA headquarters 3-5 days per week.