Sr. Principal, Customer Program Manager

About the role

We are seeking a Customer Program Manager to enable flawless execution of our AI hardware and software products from ideation to launch. As a 'Technical' PM, you will identify dependencies and technical risks affecting the program. As a 'Program Manager', you will develop execution plans, create milestones, and track progress.

Responsibilities

• Develop and manage end-to-end project plans and ensure on-time delivery.
• Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.
• Define and track key performance indicators and quality metrics.
• Articulate project status, risks, and dependencies to stakeholders.
• Identify and resolve technical issues, organizational-wide challenges and bottlenecks that may affect product delivery or quality.
• Be a trusted partner and collaborate with cross-functional teams, lead technical discussions, and drive sound decisions.
• Partner with Product Management and Engineering to define needs to support strategic planning and execution as well as program requirements, resourcing, and scope.
• Develop processes and frameworks that facilitate product-related goal setting, decision making, and business impact.

Requirements

• Bachelor's degree in engineering, computer science, or related field, with at least 15+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain.
• OR Master's degree preferred in engineering, computer science, or related field, with at least 10+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain.
• Strong knowledge of AI hardware technologies, architectures, and applications.
• Excellent project management, communication, and collaboration skills.
• Experience in customer-facing roles.

Preferred Qualifications

• Master's degree or PhD in engineering, computer science, or related field.
• Certification in project management methodologies such as Agile, Scrum, or Kanban.
• Experience in leading complex and large-scale hardware/software projects with multiple stakeholders and dependencies.
• Ability to influence and negotiate with senior leaders and external partners.
• Experience with cross-functional collaboration including product management and engineering to drive product impact.

Benefits

Our culture is one of respect and collaboration. We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions.

Pay

$80,000 - $120,000 annually

Schedule

Hybrid, working onsite at our Santa Clara, CA headquarters 3-5 days per week.