Sr Principal Client Partner

About the Role

The Senior Principal Client Partner is responsible for owning and growing a portfolio of RapidScale’s most strategic enterprise clients. This role drives business value, revenue growth, and a superior customer experience across RapidScale’s full portfolio of managed and professional services. Operating at the executive level, the Senior Principal Client Partner builds deeply embedded relationships with C-suite stakeholders, aligns RapidScale’s solutions to client needs, and positions the company as a long-term strategic partner. This role simplifies the customer experience through unified, executive-level ownership and works cross-functionally to ensure client success.

Responsibilities

• Own and manage executive-level relationships across a portfolio of large enterprise clients.
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes.
• Develop and execute strategic account plans aligned to client business objectives and long-term success.
• Drive revenue generation, expansion, and share of wallet across managed services and professional services.
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close.
• Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes.
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success.
• Identify risks to account growth or client success and develop mitigation strategies.
• Serve as the executive escalation point for client issues and ensure timely resolution.
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor.

Qualifications

• Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience (or equivalent combinations of education and experience, e.g., master’s degree with 8 years, Ph.D. with 5 years, or 14+ years without a degree).
• 7–10+ years of experience managing relationships with C-suite stakeholders in large enterprise environments.
• Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts.
• Demonstrated experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M–$20M+ TCV range.
• Strong background in managed services, consulting, or cloud-based solution selling.
• Experience structuring and selling hybrid and multi-cloud solutions across private and public cloud environments.
• Ability to navigate complex organizations, influence decision-makers, and build long-term executive relationships.
• Strong business acumen with the ability to connect technology solutions to measurable business outcomes.

Preferred Qualifications

• Experience in a cloud MSP, systems integrator, or consulting environment.
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems.
• Experience selling integrated managed services and professional services solutions.
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail, and Gaming.
• Willingness to travel up to 30–50% as needed to support client engagement.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.