Sr. Preservice Representative- Remote

About the role

We assume responsibility for providing overall support to one of the following areas: Pre-Service, ED Registration, Financial Counseling, Call Center, Billing, Collections/Follow-Up, Self-Pay, Credentialing, Denials.

Responsibilities

• Ensures the financial security of accounts for the organization's patients in various ways.
• Verifies benefits, obtains authorizations, bills or collects, resolves denied claims, provides financial counseling, credentials, or registers patients.
• Supports the business office by assisting with the reduction of bad debt.
• Customer service focused with demonstrated ability to gather and disseminate information through effective communication with various groups, either in person or over the phone.
• Exercises good judgment in handling payment or billing related issues with the aptitude to solve problems effectively and efficiently.
• Absorbs responsibility for increasing patient satisfaction by consistently representing the organization professionally.

Requirements

Education Required - High School diploma or equivalent
PREFERRED - Associates degree.

Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience Required - 4 years direct experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling, and/or direct experience in a healthcare environment.

Skills and Abilities

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Customer service focused with demonstrated ability to gather and disseminate information through effective communication with various people, either in person or over the phone.
• Exhibits sound judgment in handling/escalating difficult situations and good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail.
• Self-directed with excellent prioritization and organization skills including the ability to handle several tasks and interruptions in a positive manner.