Sr. PetSmart Officer

About the role

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Senior Code Compliance Officer position is available with The City of Fort Worth Code Compliance department, Animal Care and Control Division. This position will represent the City of Fort Worth by providing professional, courteous, quality of care for animals at our Alliance PetSmart Everyday Adoption Center. This position functions as lead over Animal Shelter Technicians at the EAC to ensure adoption goals and customer service measures are met.

Responsibilities

• Interacting frequently with customers, partners and other stakeholders to facilitate resolution to complaints and violations
• Evaluates animals for adoption and assists with matching animals to appropriate homes based on behavior, needs, and adopter lifestyle
• Providing leadership and training to new and existing staff/volunteers to ensure use of proper procedures, methods, techniques and accuracy
• Maintaining daily, weekly, monthly and annual records
• Assist Supervisor with tasks such as prioritizing and seeing the completion of assignments; and maintaining a healthy and safe working environment
• Establish and maintain effective working relationships
• Performing administrative duties, which may include utilizing shelter software, answering phones, providing public information, creating social media content, counting and handling money and directing interoffice paperwork in closeout routine
• Assisting with cleaning to ensure a clean and welcoming environment for the people and animals within the Everyday Adoption Center
• Driving City vehicles to transport animals from multiple locations as assigned

Requirements

• High School Diploma/ GED
• Valid Texas driver’s license
• Three (3) years of increasingly responsible experience with animal care and control, animal welfare, or related experience depending on assignment
• Must be able to obtain an Animal Control Officer Basic Certification through the Texas Department of State Health Services within six (6) months of hire.
• Possession of or ability to obtain an Euthanasia Certification within four (4) months of hire
• Must pass Drug Screen, Physical

Qualifications

• Four (4) years of customer service and administrative experience
• Two (2